Deputy Ticketing and Sales Manager (Maternity Cover)

Lyceum Theatre; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent theatre in London is seeking a Deputy Ticketing & Sales Manager to oversee box office operations. This full-time role involves maximizing ticket sales, managing day-to-day operations, and maintaining relationships with producers. The ideal candidate has experience in team management, is detail-oriented, and can ensure a top-notch customer experience. This position is a maternity cover for 12 months.

Qualifications

• Experience in supervising or managing a team.
• Ability to achieve and exceed sales targets.
• Proficient in maintaining relationships with stakeholders.

Responsibilities

• Maximize sales of tickets and packages.
• Manage day-to-day operations of the Box Office.
• Liaise with producers for inventory management.
• Maintain accurate reporting for venues.

Skills

Detail-oriented

Team management

Customer service

Sales maximization

Job description

Overview

Deputy Ticketing & Sales Manager. We are looking for a detail-oriented and commercially minded individual with experience in supervising or managing a team to join us as a Deputy Ticketing & Sales Manager, to achieve and exceed targets, with a collaborative nature and a flexible and creative approach to assist in running our busy box office. This is a maternity cover position for 12 months. Reporting to the Sales & Ticketing Manager, you will share responsibility for managing the ticketing system, maintaining producer and stakeholder relationships and ensuring that the audience receives the best service & visitor experience. The focus of the role is:

• Proactively maximise the sale of tickets, Private Property seats and packages as much as possible while ensuring our teams deliver the best customer experience.
• Manage day-to-day operations of the Box Office to a high level, with attention to detail and efficiency.
• Liaise with the producers, Disney Theatrical Group, for proactive management of inventory to maximise sales, including 'dynamic pricing' of seats on the system and ensure producer targets are met or exceeded.
• Maintain thorough and accurate reporting as required to producers, internal ATG teams and venue management.
• Ensure access customers are supported in their visit to the venue including monitoring access bookings and delivery of access performances.

This is a full-time contract of 40 hours per week including evenings, weekends and Bank Holidays.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email [e-mail] to request a confidential discussion.