DEPUTY STORE MANAGER HARRODS

Bulgari; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury retail brand is seeking a Senior Client Advisor in Greater London. In this role, you will support the Store Manager, lead the sales team, reach sales targets, and ensure customer satisfaction. Strong knowledge of luxury business and selling skills are required. This position offers a unique opportunity to contribute to a high-end retail environment with a focus on customer experience.

Responsibilities

• Assume role of Store Manager in absence of Store Manager.
• Lead sales team on the floor.
• Reach sales targets and manage boutique to achieve objectives.
• Support Store Manager in proposing action plans.
• Assist with Weekly trade report.
• Responsible for store maintenance and safety.
• Supervise After Sales Service requests.
• Organize store rotations and holidays.
• Support Store Manager with training and briefings.
• Help develop loyal customers.

Skills

Knowledge of Luxury Business

Selling skills

CRM techniques and tools

Store procedures and process

Job description

Position

Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service customers.

Job responsibilities

• Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
• Lead sales team by examples on the floor.
• Reach sales targets and manage the boutique in order to achieve sales objectives and KPI’s.
• Support Store Manager to propose and implement action plans to improve results.
• Support with the Boutique’s Weekly trade report.
• In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
• Supervise After Sales Service request providing excellent service.
• Organize and implement store rotations, shifts and holidays.
• Support the Store Manager regarding in-store training and team briefing.
• Support Store Manager and team in CRM / develop loyal customers.

Additional Responsibilities

• Support Store Manager with induction of new joiners.
• Support Store Manager in opening and closure procedures.
• Support Store Manager in upholding uniform and grooming standards.
• Support store administrative where needed and necessary.

Technical Skills

• Knowledge of Luxury Business
• Selling skills
• CRM techniques and tools
• Store procedures and process