Deputy Shop Manager

Dorothy House Hospice; Midsomer Norton; On-site; GBP 100,000 - 125,000; Part time

Job summary

A charitable organization in Midsomer Norton is seeking a part-time Deputy Shop Manager. This rewarding role involves leading a volunteer team and ensuring excellent customer experience in retail. Ideal candidates will have strong people skills and be customer-focused, with the ability to support daily operations. The position offers flexible hours and various benefits including a discretionary bonus and extensive training from day one.

Benefits

Discretionary Bonus scheme

23 days plus bank holidays

Excellent training and development programme

Pension with Life Assurance

Colleague discount across our 30 retail stores

45p per mile for work travel

Access to confidential advice through Mindful Employer Plus Charter

Qualifications

• Ability to support and lead a team effectively in a retail environment.
• Capacity to engage positively with customers and volunteers.

Responsibilities

• Support the Shop Manager in daily store operations.
• Ensure a welcoming atmosphere for customers and donors.
• Engage with and support the volunteer team.
• Assist with training new volunteers.

Skills

Customer focused with an energetic and enthusiastic attitude

Strong team player with excellent people skills

Excellent prioritisation and organisational skills

Education

Good standard of Maths and English

Job description

At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life-limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community - running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most.

We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience! - No retail or charity experience needed , just a willingness to learn and lead!

DEPUTY SHOP MANAGER - Midsomer Norton Furniture Store | £12.33 Per Hour

If you're looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We'll provide you with all the training and support you need to excel in the role and deliver the best customer experience!

The role will include:

• Supporting the Shop Manager in the day-to‑day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
• Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
• To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
• Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
• To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
• Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
• Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a Part Time position, working 15 hours per week across 2 days.

We also have a Sunday position available, working on a Sunday for 6 Hours. Please let us know in your application if you would like to apply for both, or just one of these.

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements

• Good standard of Maths and English
• Strong team player with excellent people skills
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable requirements

• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

ABOUT THE BENEFITS

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development programme from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application!

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.