Deputy Service Manager

Change Grow Live; City Of London; On-site; GBP 44,000 - 49,000; Full time

Job summary

A leading nonprofit organization in the UK seeks a Deputy Service Manager for their Bromley service. The ideal candidate should be a confident leader passionate about recovery-focused care. Key responsibilities include line management of Team Leaders, maintaining service quality standards, and inspiring a culture of empowerment. Applicants must demonstrate experience in health or social care leadership and strong communication skills. This role offers benefits like generous leave, a supportive team, and career development opportunities.

Benefits

25 days annual leave

Paid Wellbeing Hour

Employee Assistance Programme

Contributory pension

Discounts for shopping

Qualifications

• Experience leading health or social care services.
• Proven ability to motivate and inspire teams.
• Confidence in governance and safeguarding.

Responsibilities

• Line management of Team Leaders and performance oversight.
• Inspiring a culture of hope and empowerment.
• Maintaining compliance with CQC regulations.

Skills

Leadership skills

Excellent communication

Organizational skills

Job description

We now have an exciting opportunity for a Deputy Service Manager to join our Bromley service. This role is ideal for a confident, people-centred leader who thrives in a dynamic environment and is passionate about high-quality, recovery-focused care. As Bromley’s Deputy Service Manager, you will support the leadership and operational delivery of our Bromley service. Your role will include:

Responsibilities

• Line management of Team Leaders, including supervision, development and performance oversight.
• Inspiring a culture of hope, empowerment and opportunity for the people we support.
• Working with the Designated Safeguarding Lead to ensure safe and consistent safeguarding practice.
• Supporting staff through observed practice and values-based feedback.
• Working with Clinical and Frontline teams to maintain safe, effective pathways and evidence-based interventions.
• Lead and coordinate regular audits, quality checks and performance monitoring.
• Support incident reporting, learning reviews and updates to the service risk register.
• Ensure compliance with CQC regulations, NICE/OHID guidance and CGL policies.
• Assist with the Service Quality Improvement Plan to ensure a safe, high-performing service.

These responsibilities underpin our commitment to delivering safe, effective and continually improving care.

Qualifications

• Experience leading or developing health or social care services.
• Strong people leadership skills, able to motivate and inspire teams.
• Excellent communication and organisational skills.
• Confidence working with governance, safeguarding or quality processes.
• A values-led, person-centred approach. Proven experience of ability to effectively resolve conflicts to maintain positive working relationships and service delivery.

Culture & Values

• Creating agile, healthy and flexible workplaces.
• Learning, developing and growing together.
• Ensuring every person experiences Belonging, where every voice matters.
• Building open, inclusive and transparent cultures.
• Built on Evidence and Compassion.
• A culture where people thrive and grow.
• Stronger connections between teams through shared learning and innovation.
• Better use of insight, data and research to improve outcomes.
• Rooted in Communities.
• Services designed with the people we support, not just for them.
• Partnerships that widen access, equity and community impact.
• Advocacy that drives local and national social progress.

Benefits

• 25 days annual leave + bank holidays, rising with service.
• A paid weekly Wellbeing Hour.
• Employee Assistance Programme.
• Contributory pension.
• Discounts for shopping, cinema, travel and more.
• A supportive, friendly team.
• Development, progression and career-building opportunities.
• A generous Refer-a-Friend scheme.

Please ensure your application clearly demonstrates how your experience aligns with the role. Your personal statement will be used for shortlisting. If you are ready to take the next step in your leadership journey, we would love to hear from you. We may close this vacancy early if we receive a high volume of applications. Direct applications only – we will not be engaging agencies for this vacancy.

CGL points 40 to 44 (£44,471.72 - £48,906.23) Outer London Weighting (£2,195.72)