Deputy Retail Manager: Lead, Coach & Drive Holiday Sales

TUI Group; Westwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in Westwood is seeking a Deputy Manager to join their Retail Team. The role involves leading and inspiring a large team to achieve sales and service targets while ensuring exceptional customer experiences. You will assist in team development, monitor customer feedback, and contribute to the recruitment process. This role offers a salary starting at £14.83 per hour along with commission opportunities and fantastic holiday benefits.

Benefits

Commission and discretionary bonus schemes

Holiday benefits and discounts

Development and career progression investment

Pension scheme and life assurance

Qualifications

• Experience in a customer-facing role with a focus on sales.
• Ability to inspire and lead a diverse team.
• Strong communication skills and customer-first mindset.

Responsibilities

• Lead and coach the retail team to drive sales.
• Ensure excellent customer service delivery.
• Monitor customer feedback to improve satisfaction.
• Assist in recruiting and training new talent.

Skills

Leadership

Customer service

Team development

Sales achievement

Problem-solving

Job description

A leading holiday company in Westwood is seeking a Deputy Manager to join their Retail Team. The role involves leading and inspiring a large team to achieve sales and service targets while ensuring exceptional customer experiences. You will assist in team development, monitor customer feedback, and contribute to the recruitment process. This role offers a salary starting at £14.83 per hour along with commission opportunities and fantastic holiday benefits.