Deputy Retail And Bars Manager- Birmingham City Football Club

Compass Group; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality partner is seeking a Deputy Retail And Bars Manager to oversee the efficient operation of retail units and enhance the customer experience. The ideal candidate will have experience leading teams and managing multiple operations. Competitive salary, excellent benefits including healthcare and development opportunities are provided.

Benefits

Healthcare & wellbeing support

23 days' annual leave

Shopping and travel discounts

Development opportunities

Qualifications

• Experience leading a team of 8+ delivering great food and customer experience.
• Ability to motivate and inspire a team.
• Sound knowledge of health, safety, and food safety in a foodservice environment.

Responsibilities

• Ensure efficient and profitable retail operations.
• Oversee retail operations during live events.
• Manage rotas, stock, and stock-taking schedules.

Skills

Financial controls development

Team leadership

Excellent communication

Strong IT skills

Knowledge of health and safety

Education

NVQ Level 3 or equivalent in Hospitality or management

Job description

Deputy Retail And Bars Manager - Birmingham City Football Club

Deputy Retail And Bars Manager - Birmingham City FC, Birmingham | Full-Time / Permanent. £32000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Overview

The overall purpose of the Deputy Retail Manager role is to ensure the efficient and profitable operation of our Retail units within the department. This includes managing the sale of liquor and food across various outlets, ensuring compliance with all regulatory and safety standards, and enhancing the customer experience. The role also involves overseeing retail operations during live events, coordinating staff, inventory, and logistics to meet event-specific demands. Ultimately, the Deputy Retail Manager is responsible for driving sales, maintaining high service standards, and ensuring seamless retail operations during all live events.

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by iconic stadiums, entertainment venues, and major events, we bring experiences to life with passion and precision. Our mission is to succeed the right way, using insight and innovation to improve the customer journey, reduce environmental impact, and support local communities. We are a diverse team of venue specialists dedicated to making the planet better for future generations.

Responsibilities

• Consult effectively with senior stakeholders, contractors, and partners; maintain day-to-day contact with the venue client to enable close working relationships.
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure operationally sound contracts.
• Understand and support the ordering process, ensure delivery schedules are updated, and orders are placed in time.
• Understand and analyze COS, VPM, liquor yields to aid decision making.
• Manage non-live setup days and ensure all catering areas are ready and presentable during client show rounds and ahead of operation going live.
• Collaborate with the Head of Retail to manage rotas, stock, and stock-taking schedules.
• Drive top line / SPH while controlling production and wastage; maintain a positive guest attitude and participate in CSR, sustainability, equality and diversity initiatives.
• Work with Back of House Manager to manage departmental maintenance logs and ensure timely resolutions.
• Deliver effective, motivational pre-shift briefings and communicate strategy to the team; implement improvements to maximise performance and customer satisfaction.
• Ensure Challenge 25 and RAS compliance; take responsibility for health and safety within the rooms division with up-to-date risk assessments and hazard reporting.
• Solve operational issues promptly; demonstrate initiative, multitask, and prioritise; address customer feedback positively and report progress to the General Manager as required.
• Finance: drive spends per transaction, manage labour scheduling with HR and Staffing teams, forecast labour spend, contribute to budgets and Capex/Opex planning, and monitor costs to protect profit.
• Monitor and improve operating standards in Concessions including service, product lines, and procedures; ensure stock takes are completed on time with variances investigated; operate within budget restrictions and PCI DSS controls.
• People: build and lead an effective team with development plans; promote equality, diversity, and inclusion; provide regular feedback and development; participate in recruitment and PDRs.
• Business Development: recommend new products and service styles to support growth for Levy and the client; contribute to the company’s image and standing in the local business community.
• Miscellaneous: ensure lieu days and holidays are taken as required; act as an ambassador for the company; support client initiatives and community engagement where relevant.

What we’re looking for

• Essential: ability to develop financial controls, forecasting, and commercial modelling; experience leading a team of 8+ delivering great food and a superb customer experience; excellent communication to engage stakeholders; strong IT skills; sound knowledge of health, safety, and food safety in a foodservice environment; strong commercial acumen to increase sales and profitability; ability to motivate and inspire; fully flexible and adaptable to changing environments.
• Desirable: NVQ Level 3 or equivalent in Hospitality or management; experience in high levels of customer care; experience managing multiple operations or service streams; experience working with a client and delivering contractual terms.

What you’ll get in return

• Competitive salary with bonus and full company benefits.
• 23 days' annual leave plus bank holidays, birthday off, holiday purchase scheme.
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments); mental health support via 24/7 Employee Assistance Programme.
• Family benefits: additional leave after maternity leave; day off for your baby’s first birthday; enhanced family leave.
• Perks & discounts: shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: Pension scheme; life assurance; preferred rates on salary finance products.
• Development opportunities: professional subscriptions; ongoing training and structured career pathways; meals on duty included.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We celebrate individuality and build inclusive teams where everyone belongs. We are an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.