Deputy Practice Manager/Operations

NHS; Accrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Accrington is seeking a Deputy Practice Manager/Operations to enhance practice functionality and manage staff effectively. Candidates should be experienced in healthcare settings, possess leadership qualifications, and have a strong background in managing teams. This role offers competitive pay and flexible, family-friendly hours.

Benefits

Flexible, family-friendly hours

Competitive rates of pay

Access to NHS Pension scheme

High-quality training and professional development opportunities

Qualifications

• Good education with excellent literacy and numeracy skills.
• Experience working with the public and in healthcare settings.
• Experience managing multidisciplinary teams.

Responsibilities

• Support the Business Manager and Practice Manager in all aspects of practice functionality.
• Manage and coordinate all practice functions including staff management.
• Promote quality and ensure compliance with CQC regulations.

Skills

Leadership skills

Interpersonal skills

Organizational skills

Problem-solving abilities

Education

GCSE Grade A-C in English and Maths

Educated to A-level/equivalent or higher with relevant experience

Leadership or management qualification

Job description

JOB ADVERT - Deputy Practice Manager/Operations

Due to increased demand, we are looking for a Deputy Practice Manager/Operations to join our friendly Practice family. Oswald Medical Centre is an award-winning Practice serving over 16,000 patients. We are based across 3 sites in Accrington, Oswaldtwistle, and Blackburn. We pride ourselves on our caring services and offer a range of NHS and enhanced services, including minor surgery.

The Practice has an extensive clinical team comprising 4 GP Partners, 1 Salaried GP, 3 Advanced Nurse Practitioners, 3 Practice Nurses, 1 Nurse Associate, and 2 Healthcare Assistants. Supporting our Clinical Team is a large Administrative Team, including a dedicated Pharmacy Technician who heads our in-house Prescribing Hub.

Benefits of the role include:

• Flexible, family-friendly hours
• Competitive rates of pay (dependent on experience)
• Competitive annual leave allowance
• Access to the NHS Pension scheme
• High-quality training and professional development opportunities
• A supportive GP team
• Experienced support staff
• The opportunity to be involved in Practice development

To apply, please send your CV (detailing how you meet the role requirements) to: [e-mail] & [e-mail]

Closing date for applications: Shortlisting will commence when sufficient applications are received.

Main duties of the job

To support the Business Manager and Practice Manager in all aspects of practice functionality, motivating and managing staff, optimizing efficiency, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, including staff management, patient services, premises, and health and safety management.

Through innovative working methods, support the Business Manager and Practice Manager in promoting ED&I (Equality, Diversity & Inclusion), SHEF (Safety, Health, Environment & Fire), quality, and continuous improvement, as well as ensuring compliance with CQC regulations.

About us

At Oswald Medical Centre, we are united by a culture of compassion, professionalism, and collaboration. Our team is deeply committed to delivering patient-centred, high-quality care in a safe, welcoming, and non-judgmental environment.

We value approachability, support, and flexibility, not just for patients but also for each other. We pride ourselves on being a skilled and empathetic team, capable of working under pressure while maintaining a calm, caring, and respectful approach.

We believe in honesty, openness, and equality, fostering a workplace where everyone feels heard, valued, and appreciated. Through strong leadership and continuous improvement, we aim to create a service that is accessible, effective, and responsive to our diverse community's needs.

Our culture is built on teamwork and trust, with regular communication, mutual respect, and shared responsibility. We support our staff's work-life balance through policies, flexibility, and meaningful recognition of their dedication.

We are more than a medical centre; we are a family-oriented team working towards a common goal: delivering excellent, equitable care while supporting each other's growth and success.

Job responsibilities

To support the Business Manager and Practice Manager in all aspects of practice functionality, motivating and managing staff, optimizing efficiency, and ensuring the practice achieves its long-term strategic objectives in a safe and effective environment.

To manage and coordinate all practice functions, including staff management, patient services, premises, and health and safety management.

To support the team in promoting ED&I, SHEF, quality, continuous improvement, confidentiality, collaborative working, service delivery, learning, and development, ensuring compliance with CQC regulations.

Person Specification

Qualifications

• Good education with excellent literacy and numeracy skills
• GCSE Grade A-C in English and Maths
• Experience working with the public and in healthcare settings
• Educated to A-level/equivalent or higher with relevant experience
• Leadership or management qualification
• Experience managing multidisciplinary teams
• Experience in performance management, staff development, and disciplinary procedures
• Experience developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant Health & Safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.