Deputy Practice Manager

NHS; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A medical practice in Worcester seeks an enthusiastic Deputy Manager to join their team. The ideal candidate will have experience within the NHS and a passion for delivering excellent patient care. Responsibilities include supporting daily operations, managing staff, and ensuring regulatory compliance. Candidates should possess strong business operational skills and a commitment to excellent patient service. This is a permanent position offering full-time, part-time, or job share options.

Qualifications

• Experience working in Primary Care.
• Practical experience of general business management.
• Practical experience of managing and motivating people.

Responsibilities

• Support the efficient administration and workflow.
• Oversee appointment systems and patient access.
• Contribute to business continuity planning.
• Assist with staff recruitment and onboarding.
• Support compliance with regulatory and operational standards.

Skills

Experience using IT systems EMIS, DOCMAN, Accrx

Strong analytical and problem-solving abilities

Excellent interpersonal and communication skills

Confident IT user with strong digital skills

Effective time management

Skilled in negotiation

Strong planning and organizational skills

Proactive team player

Self-motivated

Able to maintain confidentiality

Education

Good standard of education with literacy and numeracy

Job description

Job Summary

We’re looking for an enthusiastic, conscientious, and down-to‑earth Deputy Manager to join our management team. Experience working within the NHS is essential, and primary care management experience is highly desirable. Above all, we’re looking for someone who is truly passionate about delivering excellent patient care.

The ideal candidate will bring a strong background in business operations, people management, patient services, finance, and strategic planning. You’ll be someone who can motivate and support the team, drive operational efficiency, and contribute to strong financial performance. We have ambitious plans for the future, and we’re seeking someone who can help us grow and evolve – could that be you?

As Deputy Practice Manager, you will work closely with the Partners and management team to ensure the smooth, effective running of the practice. Your responsibilities will include leading on delegated operational areas, managing staff and systems, ensuring regulatory compliance, and providing supportive, positive leadership across the practice.

Please note that this vacancy may close earlier than the stated closing date.

To apply, please submit your application via NHS Jobs along with a cover letter outlining your experience and suitability for the role.

Main duties of the job

• Support the smooth day-to‑day running of the practice, ensuring efficient administration and workflow.
• Oversee appointment systems, patient access, and reception activities to deliver an effective, patient‑focused service.
• Work with the Partners on strategic planning and future practice development.
• Contribute to business continuity planning and risk management.
• Support the management team with estate matters, including maintenance, contracts, health and safety checks, and liaison with external contractors.
• Assist with staff recruitment, onboarding, and retention.
• Help develop and maintain staff training programmes, ensuring compliance with mandatory and role‑specific requirements.
• Support workforce planning, rota coordination, and absence monitoring to maintain service continuity.
• Take part in performance management, including appraisals, supervision, and staff development.
• Promote a positive, inclusive workplace culture and support staff wellbeing.
• Support CQC compliance and inspection readiness.
• Monitor internal processes to maintain high standards of patient care.
• Support the effective use and maintenance of clinical and administrative systems such as EMIS.
• Assist staff with IT queries and training needs.
• Contribute to data quality and reporting for QOF, Enhanced Services, and other KPI requirements.
• Communicate professionally with patients, healthcare professionals, and external agencies, championing excellent patient care.

About Us

Albany House is a friendly, organised, supportive and high‑performing practice set in a beautiful Grade II listed building in the heart of Worcester. We serve a patient population of just over 7,000.

Our team consists of 3 GP Partners, 3 salaried GPs, 2 nurses, 3 HCAs and an ANP supported by an amazing administrative team.

We work hard for our patients and know them well. This is one of the reasons that we are rated so highly in national patient surveys. Whilst working hard brings obvious rewards, we really understand the importance of a good work‑life balance and so positively encourage it. The friendly and open environment in which we work allows us all to develop as individuals.

Details

Date posted: 08 December 2025

Pay scheme: Salary – depending on experience

Contract

Permanent

Working pattern

Full‑time, Part‑time, Job share

Reference number

A3440‑25‑0009

Job locations

Albany House Surgery, 4 Albany Terrace, Worcester, WR13DU

Person Specification

Skills – Essential

• Experience of using IT systems EMIS, DOCMAN, Accrx
• Strong analytical and problem‑solving abilities
• Excellent interpersonal and written/verbal communication skills
• Confident IT user with strong digital skills
• Effective time management and the ability to meet deadlines
• Skilled in negotiation and confident in managing conflict appropriately
• Professional, polite, and well‑presented
• Strong planning and organisational skills
• Able to perform well under pressure
• Adaptable and open to change
• Proactive, with the ability to use initiative
• A supportive and collaborative team player
• Self‑motivated and committed to delivering high standards
• Flexible approach to work
• Able to maintain confidentiality at all times

Qualifications – Essential

• Good standard of education with excellent literacy and numeracy skills

Qualifications – Desirable

• Leadership and/or Management qualification
• AMSPAR qualification

Experience – Essential

• Experience of working in Primary Care.
• Practical experience of general business management.
• Practical experience of managing and motivating people.

Experience – Desirable

• Experience of leading multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of workforce planning
• Good understanding of the GMS contract competency framework
• An understanding of HR Management principles and techniques
• An understanding of General Business Management
• A working knowledge of employment legislation
• A working knowledge of health and safety legislation

Other Requirements

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Personal Qualities – Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focussed approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Albany House Surgery

4 Albany Terrace

Worcester

WR13DU

Website: https://www.albanyhousesurgeryworcester.co.uk/