Deputy Practice Manager

Penrhyn Bay & Deganwy Medical Centre; Conwy; On-site; GBP 35,000 - 45,000; Full time

Job summary

A primary care practice in Conwy is looking for a proactive Deputy Practice Manager. The role involves leading administrative teams, ensuring compliance with quality standards, and supporting the Practice Manager in delivering high-quality patient services. Candidates should have strong leadership and communication skills with experience in a primary care environment. This position offers an excellent opportunity to contribute to a friendly and dedicated healthcare team.

Qualifications

• Experience working in a primary care environment.
• Ability to manage and train the administrative team.
• Experience with audits and leading audit programmes.

Responsibilities

• Deputise for the Practice Manager.
• Manage administrative staff and support non-clinical aspects.
• Ensure compliance with health and safety policies.

Skills

Leadership skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

GCSE grade A to C in English and Maths

Leadership and/or management Qualification

AMSPAR Qualification

Tools

Office

Outlook

Job description

Provenmanagement experience with the ability to lead and inspire teams

Excellentcommunication skills and a flexible, adaptable approach to work

Strongorganisational skills with the ability to multi-task and remain calm underpressure

Aproblem-solving mindset and the confidence to work independently

Ambition,innovation, and the drive to deliver positive change

Knowledgeof primary care and previous experience in general practice is desirable, butnot essential.

Weare looking for a proactive leader who can bring out the best in others,embrace change, and contribute to the ongoing development of the practice in achallenging but rewarding environment.

Main duties of the job

Deputise for the Practice Manager.

Manageadministrative staff and support non-clinical aspects of nursing staff,including rotas, appraisals, training, and adherence to employment policies.

Oversee performance and quality standards,ensuring accurate data quality, clinical system use, and production of reportsfor audits and contract monitoring.

Coordinate key administrative functions suchas chronic disease recalls, immunisation and screening programmes, medicinemanagement targets, and claims administration.

Support staff with IT and system issues,providing training and guidance.

Ensure confidentiality, equality, andcompliance with health and safety policies.

Contribute to continuous improvement, staffdevelopment, and maintaining high standards of patient care and servicedelivery.

Communicate effectively with patients, carers,and colleagues to support a positive and professional practice environment.

About us

The practice has a list size of 6450 patients. We have a friendly Team of 5 Doctors, 2 Practice Nurses, HCA and a team of 6 Receptionists/Admin, Reception Supervisor, Deputy Practice Manager & Practice Manager. A midwife & 2 Occupational Therapists hold clinics weekly in the practice. Our Branch Surgery in Deganwy has surgeries Monday, Tuesday & Friday mornings.

Job responsibilities

Overall Objectives

To play a pivotal role in thedelivery of high quality primary health care.

To provide and support thePractice Manager in management resources for the achievement of the teamsgoals.

To report to and support thePractice Manager in the provision of high quality patient services within asafe, efficient working environment by providing effective support toclinicians and the administrative team.

The Deputy Practice Manager will workclosely with the Practice Manager to develop the financial/Patient careperformance of the Practice via Quality And Improvement Framework (QAIF) andEnhanced Services.

The Deputy Practice Manager willlead the daily management of the Practice and will ensure staff rotas areadequate and well planned to meet the companys needs. The Deputy Practice Manager will addressissues as they arise to keep all services running smoothly. To achieve this the Deputy Practice Managerwill manage, train and develop the administrative team and liaise with clinicalteam members throughout the day to enable clear communications and team workingacross the sites.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Good standards of education with excellent literacy and numeracy skills
• Experience of working in a primary care environment
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Excellent leadership skills
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Problem solving & analytical skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Flexible and cooperative
• Motivated and proactive
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Punctual and committed to supporting the team effort
• Ability to use initiative and judgement
• Confident, assertive and resilient
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Flexibility to work outside of core office hours
• Maintain confidentiality at all times
• Leadership and/or management Qualification
• AMSPAR Qualification
• Experience of leading multidisciplinary teams
• Experience of Performance Management, including appraisal writing, staff development and disciplinary procedures
• NHS/Primary Care General Practice experience
• Relevant Health & Safety experience
• Experience of producing agendas and minutes for meetings
• Experience with audits and able to lead audit programmes
• Experience with risk management

Knowledge & Skills

• Good interpersonal skills
• Knowledge of the GP Contract in Wales
• IT Skills

Experience

• Experience of working in Primary Care
• Experience of working in the NHS
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.