Deputy Manager Rowsley Shop

Ashgate Hospice; Hasland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable organization in North Derbyshire seeks a Deputy Manager for their retail shop. The role requires managing staff and volunteers while achieving income targets. Candidates should possess strong leadership skills and a passion for customer service in retail. This position offers flexible working arrangements, training opportunities, and various employee benefits, including a pension scheme and health plans.

Benefits

Generous holiday entitlement

Flexible working arrangements

Health cash plan

Qualifications

• Self-motivated individual with enthusiasm for retail.
• Strong organizational skills to plan and prioritize.
• Excellent people management and leadership abilities.

Responsibilities

• Achieve shop income targets and manage expenditure.
• Coach staff on sales and customer experience.
• Manage staff, volunteers, and stock effectively.

Skills

Organisational skills

People management

Customer service

Problem-solving

Financial awareness

Job description

Overview

Ashgate Hospice is proud to be a Disability Confident Employer and is committed to inclusive hiring. This role is a Deputy Manager position at the Rowsley shop, working 22.5 hours per week over 3 days, including weekends and bank holidays.

Join our retail team to support the hospice by generating essential income through our shops, donating items, and delivering compassionate end-of-life care. Our retail operation includes 15 shops across North Derbyshire, a Furniture Store, Donation Centre, two Clearance Shops, two Coffee Shops, and online platforms (two eBay stores and a fully online furniture shop). The Deputy Manager will help the Shop Manager achieve income targets and build strong links with the local community, acting as an ambassador for Ashgate Hospice.

The post holder will manage staff, volunteers, income, customer experience, stock and administration duties, and promote a "One Ashgate" approach by connecting the shop with other departments.

Key responsibilities

• Achieve and, where possible, exceed shop income and expenditure targets on a weekly, monthly and annual basis. Identify and address shortfalls proactively.
• Use management information and reports to ensure stock is displayed appropriately and pricing aligns with the pricing structure.
• Undertake regular one-to-ones with staff you supervise. Coach the team on sales, customer experience, security, and stock management best practices. We prioritise safety for patients, staff and visitors; vaccination against COVID-19 and flu jabs are encouraged where there is no compelling reason not to.
• Provide recruitment support with the HR team as needed (contact details provided in posting).

Candidate support and accessibility

• We are committed to an inclusive, fair, and accessible recruitment process.
• Reasonable adjustments are available during recruitment for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting will be conducted in line with our commitment to shortlisting any disabled candidate who meets the essential criteria.
• Shortlisted candidates will receive interview questions in advance to help preparation.
• Assistance with online applications is available through the Disability Employment Service/Youth Employment Service by email, and we encourage disclosure of adjustments needed to support your application.
• Support is available through government initiatives (Access to Work) to help start or remain in work if you have a health condition or disability.
• For further guidance about adjustments or the recruitment process, contact our HR team at 01246 568 801.

What you’ll bring

• A self-motivated, enthusiastic individual who aligns with our values and has a flair for retail, visual merchandising, and customer service excellence.
• Strong organisational and time management skills; ability to plan, prioritise and delegate in a busy environment.
• Excellent people management and leadership skills; ability to inspire and motivate staff and volunteers to achieve results.
• Ability to work independently and as part of a wider team; strong initiative and problem-solving skills.
• Financial awareness, ability to work to income targets, maximise sales, and manage stock and merchandising standards.
• Excellent communication and interpersonal skills; ability to build positive relationships with customers, volunteers, colleagues and the community.
• Flexible and adaptable approach; willingness to learn and embrace change in a dynamic retail environment.
• Strong commitment to the values, aims and objectives of Ashgate Hospice and a desire to make a positive difference in the local community.

About Ashgate Hospice

Ashgate Hospice, based in North Derbyshire, provides free palliative and end-of-life care for adults with life-limiting illnesses. We care for patients and support their families, offering bereavement services and practical/emotional support. We are a charity (no. 700636) focused on sustainable end-of-life care funding and workforce development. We value diversity and inclusion and encourage applicants from all backgrounds. Our staff wellbeing and work-life balance are important, with flexible working options and training opportunities available.

Benefits

• Generous holiday entitlement with the option to buy/sell annual leave.
• Flexible working arrangements, including job-sharing.
• Cycle to Work and Tech Benefit schemes.
• Westfield Health Cash Plan for treatments like physiotherapy, dental care and eye tests.
• Westfield Rewards discounts and a confidential Employee Assistance Programme.
• Pension scheme with employer contributions up to 7% and life assurance up to age 65.
• Commitment to personal and professional development with training opportunities.
• Free on-site parking when working at the hospice and discounted onsite cafe at the Old Brampton site.
• A range of wellbeing initiatives and time for self-care.

For full details, read the attached job description or contact the recruiting manager by email or phone.