Deputy Manager

Iceland Foods; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a committed Deputy Manager to maximize store sales and lead the team. Responsibilities include driving store performance through effective management, ensuring compliance with policies, and delivering exceptional customer service. The ideal candidate will have proven retail management experience and strong leadership skills. This role offers competitive pay, career progression opportunities, and employee benefits.

Benefits

Competitive pay

Career progression opportunities

Employee discounts

Health and wellbeing support

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.

Responsibilities

• Maximize store sales and profit.
• Support Store Manager and effective team management.
• Ensure daily store walk and compliance.

Skills

Retail management experience

Leadership skills

Team management

Job description

Deputy Manager

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.

Responsibilities

• Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Take a proactive approach to upskilling the team using all available resources, development options, and on‑the‑job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.
• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role‑model a proactive approach to service, both in‑store and at the doorstep, always aiming to be the best place to shop.
• Ensure all cash handling and security policies and processes are fully implemented in the store.
• Deliver the best digital service by implementing all One Best Way processes in the store through the team.
• Ensure legal compliance across all areas to minimise any risk to the business.
• Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
• Lead by example to get the best from the team and provide the best service to customers.
• Work together with enthusiasm and take action to reduce waste.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
• Set the pace of the team by being hands‑on to deliver a great store.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance and help them be their best.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.

Benefits

• Competitive pay and a supportive work environment.
• Opportunities for career progression and development.
• Employee discounts and holiday entitlements.
• Health and wellbeing support.