Deputy Manager

Jollyes The Pet People; South Yorkshire; On-site; GBP 26,000 - 29,000; Full time

Job summary

A well-regarded pet retailer in Doncaster seeks a Deputy Manager to support daily operations and manage a team. This role emphasizes delivering excellent customer service while maintaining store standards. The ideal candidate will have previous retail management experience and a passion for pets. Join a company awarded 'Best Retailer 2024' and recognized for great workplace culture. Enjoy a competitive salary and comprehensive benefits tailored to support colleagues in a thriving environment.

Benefits

Competitive salary of £26,000 - £28,500

Yearly bonus potential

Financial wellbeing package

Colleague Treats discounts

Wellbeing support services

Workplace pension scheme

Additional paid leave for special occasions

Enhanced maternity and paternity leave

Buy/Sell holiday scheme

Cycle2Work scheme

Qualifications

• Must have previous retail management experience with a hands-on approach.
• Ability to communicate effectively and build engaged teams.
• Be commercially aware and proactive with strong planning skills.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Lead a team ensuring exceptional customer service.
• Maintain high store standards, including health and safety.

Skills

Retail management experience

Strong communication

Team leadership

Customer service excellence

Commercial awareness

Job description

Deputy Manager – Jollyes Pets - Doncaster. Salary £26,000 - £28,500 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Doncaster store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.

The Benefits

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre‑agreed measures.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on‑site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*.
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
• Care concierge supporting colleagues who are carers with access to information, services and benefits.
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…).
• Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.

Role – Deputy Manager

Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).

Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills

To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputized for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach with great planning and organisation skills.
• Full time, permanent position – 40 hours per week working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!