Deputy Manager

Jollyes The Pet People; King's Lynn and West Norfolk; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK pet retailer is seeking a Deputy Manager for their Dereham store. The role includes supporting the Store Manager in daily operations, team management, and exceeding customer service expectations. The ideal candidate should have retail management experience and a passion for pets. This position offers competitive pay, a bonus, and numerous benefits including a well-being package and colleague discounts. This full-time role is temporary for 9-12 months, working 40 hours weekly.

Benefits

Competitive salary

Annual bonus potential

Well-being package

Discounts on pet products

Colleague uniform

Additional paid leave for special events

Enhanced maternity and paternity leave

Top Dog Award scheme

Cycle2Work scheme

Qualifications

• Demonstrated track record of managing retail operations.
• Ability to build and lead effective teams.
• Experience in maintaining store standards and compliance.

Responsibilities

• Support daily operations and management in the absence of the Store Manager.
• Ensure exceptional customer service and strong pet product knowledge.
• Maintain high standards of pet care and responsible pet ownership.

Skills

Passion for pets and people

Retail management experience

Effective communication

Business performance development

Planning and organisation skills

Job description

Deputy Manager – Jollyes Pets - Dereham

Salary £26,500 - £30,000 p.a. + bonus potential of £1-5k p.a* (subject to reaching pre‑agreed measures).

Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Dereham store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times "Best Places to Work" list and accredited by the Pet Sustainability Coalition in 2024.

The Benefits

• Competitive salary of £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
• Free colleague uniform and on‑site parking.
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate.
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
• Care concierge supporting colleagues who are carers with access to information, services and benefits.
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…).
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more.

The Role – Deputy Manager

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).

Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach with great planning and organisation skills.
• Full time, temporary position (9‑12 months maternity cover) - 40 hours per week working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets people and the planet too!

To Apply

Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!