Deputy Manager

Watches of Switzerland; City of Westminster; On-site; GBP 35,000 - 55,000; Full time

Job summary

A luxury retail company based in the UK is seeking an experienced retail manager to lead a high-performing team. The role requires a passion for luxury products and a proven track record in managing retail operations effectively. Ideal candidates will have skills in client engagement and team development to ensure exceptional service delivery. The position comes with a range of benefits including a holiday purchase scheme and employee assistance programs.

Benefits

Holiday Purchase Scheme

Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Proven track record in luxury retail management.
• Strong skills in recruitment and performance management.
• Ability to deliver exceptional client experiences.

Skills

Team mentoring

Retail management

Client focus

Inspirational role model

Entrepreneurial approach

Job description

Qualifications and Responsibilities

• A natural flair for guiding, mentoring and developing a high performing team
• A proven track record in retail management ideally in a luxury environment
• Commercially aware with an entrepreneurial approach
• People, sales and client focused delivering an exceptional client experience to all
• An inspirational role model with a passion for our products
• Recruitment, performance management and training

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e‑commerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24 / 7 Employee Assistance Programme
• 24 / 7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

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At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

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