Deputy Manager

Selco Builders Warehouse; Camberley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading builders' warehouse in Camberley is seeking a Store Manager to lead operations and enhance customer service. Responsibilities include managing store staff, ensuring compliance with safety standards, and monitoring financial performance. Ideal candidates will have strong leadership skills, experience in retail, and a commitment to developing teams. The role offers a comprehensive benefits package aimed at fostering a positive work environment and supporting employee well-being.

Benefits

Discounts at Selco and other Grafton Group businesses

Access to private health treatments

Yearly bonuses

Employee share ownership scheme

Confidential support services

Qualifications

• Proven experience in a retail leadership role.
• Strong understanding of store operations and financial management.
• Excellent communication skills to inspire and develop a team.

Responsibilities

• Lead daily store operations, ensuring compliance with processes.
• Inspire and manage a team to deliver outstanding customer service.
• Monitor and manage performance against key business KPIs.
• Ensure health and safety processes are followed at all times.

Skills

Leadership

Operational Management

Customer Service

Health and Safety Compliance

Team Development

Job description

What You'll Be Doing

Driving Operational Excellence

Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times

Implement store operations strategy to support sales growth and a great customer experience

Ensure store labour is effectively deployed within budget to meet service and trading needs

Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance

Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained

Leading People & Culture

Inspire, support, and challenge your team to deliver their best through clear direction and coaching

Foster a positive, collaborative team culture-lead by example and live Selco's values every day

Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews

Empower colleagues to make decisions, encouraging ownership and accountability at all levels

Recognise great performance and support your team through change with strong communication and clarity

Delivering for Our Customers

Set the tone for outstanding service, aligned with our value of being

Brilliant for our customers

Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs

Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service

Safety & Security First

Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely

Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate

Act as key holder, responsible for store security, vehicle checks, and opening / closing procedures

Be the primary first aider when on duty

Rewards & Benefits

Work-Life Balance & Extras

• Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.

• Purchase extra holiday and spread the cost over 12 months.

• Take time off to give back to a cause close to your heart.

• Extra support for maternity, paternity, adoption, and fertility treatments.

• Start your day right with access to our in-store and office pantries.

• Learn, grow, and take your career to the next level.

• Know someone great? Earn a bonus when they join our team!

Financial Benefits

• We match every 1% above the statutory 5% that you contribute.

• Access your earned wages before payday when you need them.

• We work hard and celebrate success with yearly bonuses of up to 25% of salary.

• Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.

• Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• We cover the cost of a plan that allows you access private health treatments .

• We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.

• Free and confidential support, including counselling, financial guidance, and legal advice.

• Protection for your loved ones should the unexpected happen.

• Save up to 25% at hundreds of health clubs nationwide.

• Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.