Deputy Local Service Manager

Sanctuary Group; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider is seeking a Deputy Local Service Manager for their Homelessness Service in Norwich. This role involves managing staff, promoting best practices, and ensuring compliance while fostering relationships with clients and agencies. The ideal candidate will have proven management experience in social care, strong communication skills, and NVQ Level 3 in Health and Social Care. A full valid driving licence is desirable. Competitive benefits and a commitment to supporting diversity and inclusion are offered.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Essential management experience within social care.
• Proven ability to train and develop staff.
• Must possess a full valid driving licence.

Responsibilities

• Manage, develop, and train staff effectively.
• Promote best practices for quality services.
• Ensure compliance with regulations.

Skills

Proven management or supervisory experience in social care

Compassionate and understanding approach

Good written and communication skills

Experience with Mental Health

Confident IT user

Education

NVQ Level 3 in Health and Social Care or equivalent

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226798

Deputy Local Service Manager

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Deputy Local Service Manager at our Homelessness Service at Reepham Road in Norwich.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Deputy Local Service Manager will include:

• Managing, recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas
• Promoting best practice to ensure quality services are carried out by staff
• Ensuring effective support systems are in place and that we operate in a fully compliant way
• Supporting Local Service Manager in effectively managing the void process on any empty properties
• A good understanding of health and safety
• Developing and maintaining relationships with customers and relevant external agencies with the proven ability to liaise effectively with statutory and voluntary partners
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is desirable

Skills and experiences:

• Proven management or supervisory experience gained within a social care environment is essential
• NVQ Level 3 in Health and Social Care or equivalent
• Compassionate, understanding, and hard working with a hands‑on approach to help achieve supportive outcomes
• Good written and strong communication skills
• Experience working with Mental Health
• Prior knowledge of support planning, risk assessment and safeguarding
• Previous experience working under challenging circumstances
• Confident user of IT systems

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference:226798

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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