Deputy Group Director of Operations

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

A prominent NHS Trust in the UK is seeking a dedicated individual to coordinate staff deployment and ensure the delivery of high-quality patient care. The role involves financial management, oversight of complex systems, and contributing to governance and compliance. Key responsibilities include maximizing operational capacity, developing capacity plans, and supporting the management team in achieving performance targets. This position requires a commitment to Trust values and the ability to handle sensitive complaints effectively.

Responsibilities

• Ensure support for deploying staff with Clinical Leads.
• Deliver financial and activity profiles for Group specialities.
• Support high-quality safe care with clinical colleagues.
• Review complex systems for managing budgets effectively.
• Adhere to HR and governance policies within specialities.
• Oversee group data systems and ensure compliance.
• Investigate and resolve sensitive complaints and incidents.
• Implement arrangements for emergencies following Trust policy.
• Maximise operational capacity and resource use.
• Develop and deliver robust capacity and production plans.
• Support the management team in achieving key performance targets.
• Formulate action plans based on complex reports.
• Report on project progress against Trust's annual plan.
• Deliver 24/7 service to meet demands.
• Ensure a high-quality patient-centered experience.

Job description

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Detailed job description and main responsibilities

• Working with Clinical Leads and Modern Matrons to ensure support for the appropriate deployment of staff.
• Deliver against agreed financial and activity profiles for Group specialities, identify risks and implement, monitor and review risk reduction strategies.
• Support the delivery of high-quality safe care in conjunction with clinical colleagues, ensuring robust governance arrangements are in place and active. Work with others to ensure that quality improvement plans, such as those arising from CQC inspections are implemented.
• Implement and review systems of a highly complex nature. Ensuring that robust processes are in place so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions. Supporting the delivery of the Trust waste programme.
• Ensure strict adherence to HR and governance strategies and policies within relevant specialities in order to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Managerial oversight of any group data systems including their development, operational use, data reporting and compliance with IG standards.
• Support the timely investigation and resolution of sensitive complaints, clinical adverse events and untoward incidents, involving staff and/or patients, within relevant specialities and implement strategies to reduce risk of reoccurrence and promote quality.
• Implement and review arrangements within the speciality group to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
• Seek to safely maximise operational capacity and ensure effective use of resources in order to deliver key organisational targets.
• Ensure the formulation, development and delivery of robust capacity plans and delivery (production) plans
• Support the Group Management Team in the delivery of key performance and QIPP targets, including local transformation through service redesign and improvement.
• Formulate, analysis and determine appropriate action plans in relation to highly complex reports, information and data.
• To report on the progress of project targets as required so that the position of projects within the Trust is mapped against the Trust's annual plan and can be reported as appropriate.
• Delivery of a 24/7 day a week service to meet routine, urgent and emergency demands.
• Ensure the service delivers a high-quality patient centred experience at all times.

For further details of the role please see the attached job description.

Person specification

Qualifications

Essential criteria
See supporting documents

Experience

Essential criteria
See supporting documents

Knowledge

Essential criteria
See supporting documents

Desirable criteria

Desirable criteria
See supporting documents

Skills

Essential criteria
See supporting documents

Commitment to Trust Values and Behaviours

Essential criteria
See supporting documents

To ensure that we provide world‑class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third‑party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre‑employment checks. You must successfully complete all pre‑employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

• Job Description and Personal Specification (PDF, 728.3KB)
• Welcoming Disabled Candidates (PDF, 371.7KB)
• Candidate Information (PDF, 736.7KB)