Deputy General Manager - Royal Lancaster London

Royal Lancaster London; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A prestigious London hotel is seeking an experienced Hotel Manager to lead their team. This role involves coordinating various departments, ensuring high service standards, and managing budgets to enhance profitability. The ideal candidate should have a strong background in hospitality, excellent leadership skills, and a passion for guest satisfaction. Join a vibrant community committed to personal growth and development, while enjoying competitive benefits. All applicants must be legally eligible to work in the UK.

Benefits

Pension scheme with company contributions

50% discount on restaurants and spas

Complimentary stay after probation

Employee Assistance Programme

Interest free season ticket loan

Complimentary meals on duty

Opportunity for educational sponsorship

Qualifications

• Passion for hospitality and experience in hotel management.
• Strong background in financial management and budget control.
• Ability to lead and develop a diverse team.

Responsibilities

• Coordinate and guide managers from all departments.
• Monitor training needs and develop implementation plans.
• Conduct inspections to ensure quality standards are met.
• Manage budgets and optimize resource allocation.
• Drive service delivery to enhance guest satisfaction.

Skills

Leadership

Financial Management

Customer Service

Team Coordination

Training Development

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as aHotel Managerat the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of ourfabulous benefitsyou will enjoy as aHotel Managerare:

Salary: Competitive

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
• Discretionary bonus

We are currently looking for a passionateHotel Manager, who is ready for the next step as General Manager, to join ourGeneral ManagerandExecutive teamon apermanentbasis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As aHotel Manager, your main duties and expectations for the role will include:

• To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager
• Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins.
• To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams.
• Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments.
• To conduct regular inspections of guest rooms and public areas to ensure they are clean, well‑maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey.
• To manage day‑to‑day budgets, control expenses, and optimise resource allocation to improve the hotel's profitability.
• To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery.
• Implementing revenue enhancement and cost reduction opportunities throughout the hotel.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

We are …

· Number 1 Hotel on Trip Advisor in London

· Top 100 in the Sunday Times Best Places to Work 2025

· One of the happiest hotels in London

· Earth Check Silver Certified 2023

· 2 rosettes

· Hoteliers’ Charter Approved

· Preferred Hotels & Resorts member

· Best Employer for 2021 at Springboard’s Excellence Awards

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel thisHotel Managerrole is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK