Deputy General Manager — Lead Hospitality & Culture

The 411 FOH; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A vibrant hospitality venue in Greater London is seeking a Deputy General Manager passionate about creating atmosphere and culture. The ideal candidate will lead a team, ensuring exceptional guest experiences in a lively pool hall setting. This position offers a unique opportunity to drive service excellence, foster team development, and thrive in a dynamic environment. Benefits include health packages, career growth opportunities, and incentive trips, making it an exciting career move.

Benefits

Dental, Optical and Health insurance

Gym membership discounts

Free Therapy through Self Space

10% Bonus capacity paid annually

Incentive trips

50% discount for food and drink

Qualifications

• Proven leadership experience in high-volume operations.
• Strong knowledge of licensing laws and compliance.
• Ability to manage varied areas while prioritizing guest experience.

Responsibilities

• Take full ownership of KPIs related to guest experience and operations.
• Lead shifts focused on guest satisfaction and service excellence.
• Communicate effectively with the team and stakeholders.

Skills

Leadership

Communication

Guest experience focus

Team empowerment

Problem-solving

Job description

A vibrant hospitality venue in Greater London is seeking a Deputy General Manager passionate about creating atmosphere and culture. The ideal candidate will lead a team, ensuring exceptional guest experiences in a lively pool hall setting. This position offers a unique opportunity to drive service excellence, foster team development, and thrive in a dynamic environment. Benefits include health packages, career growth opportunities, and incentive trips, making it an exciting career move.