Deputy General Manager

Pizza Express; Ivy Chimneys; On-site; GBP 125,000 - 150,000; Full time

Job summary

A popular pizza brand in the UK is seeking a management leader to enhance their team's effectiveness and deliver exceptional customer service. The ideal candidate should possess leadership skills, financial management experience, and a passion for customer satisfaction. This role includes the opportunity for development and progression within the company. Competitive benefits include a bonus scheme, free meals on shift, and a discount on food when not working.

Benefits

Bonus Scheme of up to 20%

Free Food on shift

Pension & Life Assurance

50% discount on food and drink when not working

Wagestream access to earned wages

Wellbeing Support

Referral Bonus of £1000

Development and progression opportunities

Qualifications

• Ability to inspire and lead a team effectively.
• Exposure to managing P&L, budgeting, or financial analysis.
• Experience delivering outstanding service and understanding customer needs.

Responsibilities

• Collaborate with the General Manager, providing support across all management tasks.
• Maintain and uphold high standards consistently across quality, safety, and food.
• Lead and coach your team towards achieving outstanding success.
• Strive for excellence in delivering memorable service to customers.

Skills

Leadership Skills

Financial Management

Customer Service Excellence

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023.

What you'll do

• Collaborate with the General Manager, providing support across all management tasks
• Maintain and uphold high standards consistently across quality, safety and food
• Lead and coach your team towards achieving outstanding success
• Strive for excellence in delivering memorable service to our customers

Who you are

• Leadership Skills: Ability to inspire and lead a team effectively
• Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
• Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

Benefits

• Bonus Scheme of up to 20%
• A share of Tronc*
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you're not working
• Wagestream gives you access to up to 40% of your earned wages before payday
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities

Who we are

We've been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Our values

• Head: we're customer-centric, commercially minded and obsessed by performance in all we do
• Heart: we show our heart, are honest with each other and value everyone's diverse strengths
• Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home

Here you can be yourself.

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.

That's why we assess each application on the aptitude to do the job and nothing else.

If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.