Deputy General Manager

BaxterStorey; Greater London; On-site; GBP 33,000 - 39,000; Full time

Job summary

A prestigious catering company in Shoreditch is seeking a Deputy General Manager to lead a team in delivering exceptional food services. You will manage budgets, train staff, and ensure compliance with quality and safety standards. The ideal candidate will have significant experience in high-volume environments, excellent communication skills, and a passion for innovative catering solutions. This role offers a competitive salary and numerous attractive benefits, including extensive holiday and training opportunities.

Benefits

28 Days holiday including bank holidays

3 volunteering days

plus your birthday off

Free meals whilst at work

Bespoke training and development opportunities

Pension and life insurance

Qualifications

• Proven experience as a Deputy Retail Manager or similar role.
• Financially astute with budget management skills.
• Ability to thrive under pressure in a fast-paced environment.
• Meticulous attention to detail and organisational abilities.

Responsibilities

• Work closely with teams to provide excellent customer service.
• Collaborate with staff to develop nutritious menus.
• Manage catering budgets and cost-effective operations.
• Recruit, train, and supervise staff.
• Ensure compliance with hygiene standards and food safety.
• Identify opportunities for growth and improvement.

Skills

Experience in a high-volume, quality-focused environment

Financial acumen and budget management

Coaching and delegation skills

Analytical skills

Strong communication skills

Multitasking abilities

Job description

Company Description

Title: Deputy General Manager

Location: Shoreditch, London

Salary: Up to £39,000

Schedule: Monday-Friday only

Benefits

• 28 Days holiday including bank holidays
• 3 volunteering days
• plus your birthday off
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our PerkBox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for a Deputy General Manager with a background in exceptional food catering services to join us working at one of our highly prestigious contracts,

If you are passionate about creating delicious dining experiences that fuel young minds and ignite taste buds, then this is the perfect opportunity to bring your expertise to our table.

Job Description

As our Deputy General Manager your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service.

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

• Collaborate with the back of house team to help develop well-balanced and nutritious menus that cater to diverse dietary requirements and preferences.
• Prepare and manage the catering budget, ensuring cost-effective operations while maintaining quality standards.
• Establish strong relationships with school Bursars, Head Teachers and faculty.
• Recruit, train, supervise and motivate catering staff.
• Ensure compliance with food safety regulations, hygiene standards, and quality control protocols.
• Identify opportunities for growth, innovation and improvement in menu offerings, service delivery and operational efficiency.
• Maintain strict adherence to health and safety regulations, ensuring a clean and organised retail environment.

Qualifications

• Proven experience as a Deputy Retail Manager/Deputy General Manager/Assistant Manager in a high-volume, quality-focused environment, preferably contract catering.
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent coaching, delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure.
• Ability to multitask, prioritise responsibilities, and adapt to changing circumstances in a fast-paced environment.
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.