Deputy General Manager

F1 Arcade; Birmingham; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading entertainment venue chain is looking for a Deputy General Manager in Birmingham to oversee daily operations for reception and beverage departments. Responsibilities include leading and mentoring teams, delivering exceptional guest experiences, and driving strategic initiatives for revenue growth. The ideal candidate should have a strong background in hospitality, solid operational management skills, and experience in sales initiatives. The role offers a vibrant work environment with numerous employee benefits.

Benefits

50% off food & drink for staff and up to 3 friends

Complimentary off-peak racing for staff and up to 3 friends

Paid volunteer days

Access to GP 24/7

Up to £1000 for health-related subscriptions

Enhanced maternity & paternity pay

Paid bereavement leave

Employee discount platform

Financial wellbeing platform

28 days holiday including bank holidays

Refer a friend scheme

Qualifications

• Proven experience in managing daily operations in a hospitality environment.
• Ability to lead and develop large teams effectively.
• Strong sales acumen with experience in implementing initiatives.

Responsibilities

• Manage daily operations for the reception and beverage departments.
• Lead and mentor front-of-house and beverage teams.
• Deliver exceptional guest experiences.
• Oversee operational process improvement.
• Develop strategic initiatives for revenue growth.

Skills

Team leadership

Customer service

Operational efficiency

Sales initiatives

Budget management

Education

Hospitality certifications

Job description

Deputy General Manager

Birmingham

Salary: £50,000 per annum + SERVICE CHARGE

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Deputy General Manager to join our team at our Birmingham location.

Key Responsibilities of the Deputy General Manager:

• Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.
• Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.
• Delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
• Overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
• Developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce the brand’s reputation.
• Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.

If you have experience in the below too that would be advantageous:

• Led large teams of 30+ on shift.
• Experience within experiential hospitality environments.
• Developed sales initiatives through to implementation.
• Managing budgets and forecasts.

What we can offer you:

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off-peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top‑note guest experiences then the race is on, you in?