Deputy Centre Manager – Lead Operations & Guest Experience

Tenpin; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Wakefield is seeking a Deputy Manager to ensure a fun environment for both customers and team. The role involves managing daily operations, fostering a customer-focused culture, and supporting the General Manager. Ideal candidates should have at least one year of management experience in leisure or hospitality, a passion for exceptional customer service, and the ability to lead large teams. The position offers industry-leading benefits and opportunities for career development.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Experience in leading and developing large teams.
• Passionate about exceptional customer service.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience in leisure, hospitality or retail

Passionate about exceptional customer service

Experience in leading and developing large teams

Enthusiastic and patient

Ambitious and eager to progress

Job description

A leading entertainment venue in Wakefield is seeking a Deputy Manager to ensure a fun environment for both customers and team. The role involves managing daily operations, fostering a customer-focused culture, and supporting the General Manager. Ideal candidates should have at least one year of management experience in leisure or hospitality, a passion for exceptional customer service, and the ability to lead large teams. The position offers industry-leading benefits and opportunities for career development.