Deputy Branch Operations Manager

Securitas; Camden Town; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading security services company is looking for a Deputy Branch Operations Manager to oversee branch operations in London. This role involves leading a team, ensuring excellent service delivery, and managing operational performance. Candidates should have significant experience in operational management and strong people management skills. Flexibility and a commitment to safety are essential, along with a willingness to obtain an SIA licence. Competitive salary and benefits are offered.

Benefits

Competitive salary

Car allowance

Diversity and Inclusion initiatives

Training and development courses

Health and dental plans

Pension

Death in service benefit

Qualifications

• Minimum 3 years experience in operational management.
• 3 years of experience within the security industry or equivalent operational background.
• Ability to work in a flexible way, as per business needs.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Manage performance improvement processes including disciplinary and grievance processes.
• Oversee employee engagement and implement action plans based on survey results.

Skills

Leadership skills

People management

Communication

Flexibility

Operational management

Customer service

Education

Experience in operational management

SIA licence (or willingness to obtain)

5 years checkable employment or education history

Job description

Overview

If you're passionate about leadership, service excellence, and operational performance, we'd love to hear from you!

Salary: Competitive + Car Allowance. Hours of Work: Monday to Friday, 37.5 hours per week (with flexibility). Location: London & Surrounding Areas. Hybrid/Remote: Based on requirements, we are able to offer some flexibility to work from home.

Responsibilities

• You will be flexible, process driven, with operational experience, and a great people manager.
• With safety being an integral part of our values and practices the Deputy Branch Operations Manager will be committed to embracing and promoting an embedded safety culture.
• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client, ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required.
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients' service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI results.
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees.
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging The Branch Operations Manager as necessary.
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services.
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose.
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity.
• Undertake out of hours responsibilities as reasonably required.
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern.
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues.
• Ensure effective training is provided so employees carry out their role to the required standard.
• Conduct security officer welfare visits and manage and/or escalate any areas for concern.
• Manage performance improvement processes including disciplinary and grievance processes as required.
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development.
• Promote and support the Learning Hub training model to encourage wider learning and self-development. Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects.
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees.
• Provide constructive feedback and support to the team on performance management.
• Support with HR cases, against policy and procedure, and be directly responsible for recruitment.
• Work with your team on their development and support them to perform at their best.
• You share and learn from best practice and empower your team to drive solutions.
• Strong people management skills, experience of leading and motivating a wide workforce.
• SIA licence or willingness to obtain one.
• Driving Licence.
• 5 years checkable employment or education history.
• Right to work in the UK.
• Minimum 3 year experience in operational management.
• 3 years of experience within the security industry or equivalent operational background.
• Flexible with working time.
• Great customer service with leadership skills.
• Excellent time management skills.
• Communication is key to succeed in this role.
• Able to form good working relationships.
• A deep understanding of using processes to achieve remarkable results.
• Understanding of the importance of H&S and the impact on employees.
• Experience of using business intelligence to drive efficiency and best practice.
• IOSH is desired, but not essential.

Qualifications & Competencies

• Managing, leading, inspiring, and motivating others.
• Strong but empathetic approaches.
• Experience of delivering operational excellence.
• Relationship building and networking.
• Leads by example.
• Strong communication skills.
• A strong leader who can motivate and inspire their employees.
• An excellent team player who can work well with the Branch Operations Manager to achieve great outcomes.
• Strong written and verbal communication.
• Excellent work ethic.
• Able to work under your own initiative & time management.
• Strong people management skills, experience of leading and motivating a wide workforce.
• A deep understanding of using processes to achieve remarkable results.
• Understanding of the importance of H&S and the impact on employees.
• Experience of using business intelligence to drive efficiency and best practice.
• Ability to work in a flexible way, as per business needs.
• Experience in delivering excellent customer service.

Additional Information

• Salary: Competitive + Car Allowance
• Hours of Work: Monday to Friday, 37.5 hours per week (with flexibility)
• Location: London & Surrounding Areas
• Hybrid/Remote: Based on requirements, we are able to offer some flexibility to work from home
• Career Growth: Access 100s of learning and development courses to propel your career
• EEO & Benefits: Diversity & Inclusion - Be Yourself. We are an inclusive employer with Disability Confident status and various networks and events. Benefits include Pluxxe, Epassi, Dental Plans, HSF Health Plan, Cycle to Work, Specsavers, WeCare, Pension, My Future Now, Payroll ISA, Free Mortgage Advice, Go & Live, Death in Service Benefit.

Note: This job description reflects the typical duties and responsibilities of this role and is not a comprehensive list of tasks. The company reserves the right to amend, modify, or change the role as required.