Depot Manager

Carrier; Walsall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading rental solutions provider in Walsall is seeking a Depot Manager. You will lead and manage the depot team to ensure operational excellence, compliance with safety standards, and high customer service levels. The ideal candidate is proactive with strong communication skills, a focus on process improvement, and experience in the rental industry. Join us to inspire a high-performing workplace and make a significant contribution. We offer a competitive salary and benefits package.

Benefits

Competitive base salary

Company car

25 days holiday plus bank holidays

Company pension scheme

Employee rewards and recognition initiatives

Qualifications

• Experience in the service or rental industry.
• Ability to inspire and lead teams effectively.
• Focus on process improvement and modernization.

Responsibilities

• Manage day-to-day running of depot office and teams.
• Oversee adherence to Company Policies and Procedures.
• Promote high standards of customer service and continuous improvement.
• Foster a positive, high-performing team culture.
• Handle invoice dispute logs and query resolution.

Skills

Hands-on experience in a similar role

Strong commitment to HSE

Excellent communication skills

Customer-focused mindset

Organised and proactive

Job description

Role: Depot Manager

Location: Walsall

Contract type: Full time, permanent

Carrier Rental Systems, part of the global Carrier Corporation, operates throughout the UK and worldwide, 24/7 and 365 days a year, providing a range of market-leading rental products to a variety of clients and industries.

About the role

The role is to proactively and engagingly lead and manage the depot and its team, ensuring the highest standards of EHS and presentation. You will be responsible for optimising the availability and utilisation of rental assets, driving operational excellence, and fostering a positive, high-performing team culture. This includes maintaining regular and thorough communication, demonstrating hands‑on, visible, and engaging leadership, and motivating the team to achieve both safety and operational objectives.

What will you be doing?

• Managing the day-to-day running of depot office and administration teams (hire desk, contracts administration, logistics, general administration).
• Being involved in the running of the workshop and engineer management.
• Ensuring all systems and records are well maintained with high levels of data entry accuracy.
• Overseeing the office and administration teams, supporting accordingly, and conducting monthly mentor sessions.
• Ensuring adherence to all Company Policies and Procedures. To be fully conversant and compliant with all Environmental Health and Safety procedures.
• Holding regular team meetings and attending weekly depot meetings.
• Promoting the highest standards of customer service and continuous improvement.
• Working closely with the wider depot network, service department, and sales teams.
• Acting quickly when problems arise and establishing an open system of communication to ensure consistent treatment of issues.
• Overseeing the overall invoice dispute logs and query resolution.
• Fully complying with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Safety Commitments, RAMS, ACE.

What do we offer?

• Competitive base salary
• Company car
• 25 days holiday plus bank holidays
• Company pension scheme
• Benefits Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources.

What we’re looking for:

• Hands‑on experience in a similar role, ideally within the service or rental industry.
• Strong commitment to HSE and operational excellence.
• Organised, proactive, and focused approach to process improvement and modernization.
• Self‑motivation and the ability to inspire and lead teams effectively.
• Excellent verbal and written communication skills to engage and influence.
• Customer‑focused mindset with strong problem‑solving abilities.
• Confidence, approachability, and adaptability to embrace change and innovation.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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