Dental Receptionist Cleator Moor Dental Centre

North Cumbria Integrated Care NHS Foundation Trust; Cleator Moor; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in North Cumbria is seeking a Dental Receptionist to perform routine dental reception duties and ensure efficient patient administration. The role requires excellent communication skills and the ability to work as part of a team. Based at Cleator Moor Dental Centre, this position also involves interacting with diverse patients, including those requiring special care. Competitive benefits and career development opportunities are available.

Benefits

27-day holiday scheme rising to 33 after 10 years

NHS Discounts

Salary Sacrifice schemes

Free counselling services

Qualifications

• Flexible and able to adapt to change.
• Experience in a customer facing role.
• Knowledge of local Dental and NHS services.

Responsibilities

• Perform routine dental reception duties.
• Ensure efficient administrative arrangements for patients.
• Assist the dental team in providing quality care.

Skills

Good telephone communication skills

Excellent person-to-person communication skills

Organisational skills

Team Player

Empathetic and professional

Education

Secondary level education

Literacy and Numeracy skills to GCSE level or equivalent

CLAIT certificate or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

North Cumbria Integrated Care NHS Foundation Trust

Dental Receptionist Cleator Moor Dental Centre

The closing date is 11 December 2025

To perform routine dental reception duties within the Community and Special Care Dental Services in the Allerdale & Copeland locality for North Cumbria Integrated Care Trust.

To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service.

This post will be based at Cleator Moor Dental Centre but will be expected to work between 2 sites Cleator Moor Dental Centre & Workington Community Hospital.

Main duties of the job

The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, cognitive behavioural therapy, general dental care under anaesthesia, and in hours and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.

Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.

A vacancy has arisen in the Community and Special Care Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 2 Dental Receptionist/Patient Administrator based at Cleator Moor Dental Centre.

The Community and Special Care Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.

The dental service is looking for an enthusiastic operator to assist and compliment the current dental team.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Other Requirements

• Flexible and able to adapt to change
• Ability to travel to other Dental sites in Cumbria
• Organisational skills
• Good telephone communication skills
• Excellent person-to-person communication skills and able to use these to communicate effectively With people with compromised physical or mental capacity.
• Empathetic and professional
• Team Player
• Knowledge of local Dental and NHS services
• Customer Care Service training

Knowledge & Experience

• Experience using Microsoft packages particularly WORD and Excel
• Experience in a customer facing role
• Experience of working with the public
• Knowledge of the Special Care & Community Dental Service Pathway and Criteria
• Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system

Qualifications

• Secondary level education
• Literacy and Numeracy skills to GCSE level or equivalent
• CLAIT certificate or equivalent (should include Word & Excel)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust