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Delivery Support: Customer Experience Advisor
DPD Group UK
Bristol
On-site
GBP 60,000 - 80,000
Full time
Yesterday
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Job summary
A leading logistics company in Bristol is seeking an experienced Customer Services Advisor to join its dedicated team. The role involves assisting customers with parcel delivery inquiries, resolving issues, and promoting service offerings. Ideal candidates will demonstrate strong communication skills, have a track record in fast-paced environments, and be proficient with Microsoft Office. The company offers various employee benefits, including holiday trading, enhanced maternity and paternity package, and free life assurance. This is a full-time position with no remote work available.
Benefits
Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary
Free onsite car parking
Discounted shopping
Milestone Days off
Free eye tests for screen users
Qualifications
- Proven experience in a fast paced customer service environment.
- Strong communication skills with a confident telephone manner.
- Excellent administration skills and ability to use Microsoft Office.
- High levels of self-motivation and initiative.
Responsibilities
- Answer queries regarding delivery status.
- Conduct thorough investigations for missing parcels.
- Promote company products and services to customers.
Skills
Sales Experience
Customer Service
Time Management
Order Management System
Job description
A leading logistics company in Bristol is seeking an experienced Customer Services Advisor to join its dedicated team. The role involves assisting customers with parcel delivery inquiries, resolving issues, and promoting service offerings. Ideal candidates will demonstrate strong communication skills, have a track record in fast-paced environments, and be proficient with Microsoft Office. The company offers various employee benefits, including holiday trading, enhanced maternity and paternity package, and free life assurance. This is a full-time position with no remote work available.
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