Delivery Supervisor

Booker Group; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Luton is looking for a Transport Supervisor. In this role, you will oversee the daily operations of a busy delivery team, ensuring compliance with company policies and promoting a strong customer service ethos. You will lead a diverse team, manage safety, and ensure high performance. Experience in transport or warehouse management is preferred. This role is vital for maintaining operational efficiency and enhancing customer satisfaction.

Qualifications

• Experience of supervising a small to medium sized team in a transport or warehouse setting.
• Experience of working in a customer-focused environment.

Responsibilities

• Accountable for the day-to-day running of a delivery operation.
• Lead a team of drivers and pickers to achieve daily targets.
• Ensure compliance with company policies and procedures.
• Promote brand image and drive customer satisfaction.

Skills

Excellent telephone skills

Customer service skills

Team management

Safety compliance

Planning and coordination

Education

Management CPC

Job description

We have an exciting opportunity for a Transport Supervisor to join our team. You will be accountable for the day to day running of a busy delivery operation. The successful candidate will be responsible for leading a team of drivers and pickers, motivating them to achieve their daily targets. We are passionate about customer satisfaction. Excellent telephone and customer service skills will be required.

Ensure the Delivered Department is compliant with Company policy and procedures, taking a consistent approach with all team members.

Ensure important management information is communicated out to all relevant team members

Supervise and maintain a safe working environment for all colleagues and customers, reporting any Health &Safety concerns to the Store Management team.

Passionately promote and drive brand image through knowledge of product, excellent customer service and by ensuring that company guidelines are followed at all times.

Support the delivery manager in ensuring all vehicles are roadworthy and legally compliant

Supervise, plan and co-ordinate to ensure all tasks are completed in an effective and timely manner

Experience of supervising a small to medium sized team, in either warehouse or transport

Experience of working in a customer focused environment

Management CPC would be advantageous