Delivery Practice Manager, Professional Services A2C

Amazon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading cloud platform provider is seeking a Delivery Practice Manager in Greater London. In this role, you will manage a team of Delivery Consultants while supporting enterprise customers through transformative IT projects. You will optimize team performance, ensure on-time delivery of engagements, and engage with senior executives to drive customer satisfaction. The ideal candidate has over 8 years of experience in IT and management consulting with a focus on team leadership. Competitive salary and benefits offered.

Benefits

Diverse and inclusive culture

Continuous mentorship and growth opportunities

Flexible working arrangements

Qualifications

• 8+ years in IT and/or Management Consulting, with 3+ years in a leadership role.
• Experience managing IT transformation projects.
• Experience recruiting and mentoring customer-facing professionals.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Drive business development initiatives.
• Collaborate with delivery teams to deploy solutions.

Skills

IT transformation projects

People leadership

Project management

Sales skills

Excellent communication

Education

Bachelor’s degree in Computer Science or Engineering

Tools

AWS certifications

Job description

Delivery Practice Manager, Professional Services A2C

Job ID: 3048191 | AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early‑career talent. In this role, you’ll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will build and manage a team of Delivery Consultants and/or Engagement Managers who work with customers and partners to architect and implement innovative solutions. You routinely engage with Directors, C‑level executives, and governing boards, and you are responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You are primarily focused directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams in the technology sector will equip you to optimize team performance through tailored people‑development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers, talk in technical depth with teams, and cultivate strong relationships with customers, Amazon Global Sales, and ProServe teams, all of which enable exceptional business performance. DPM success is measured by consistently delivering customer engagements: supporting sales through scoping technical requirements, delivering engagements on time, within budget, and exceeding customer expectations; holding the practice total utilization goal; and optimizing team performance.

Key job responsibilities

• Build and manage a high‑performing team of Delivery Consultants
• Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Develop and oversee the implementation of innovative, forward‑looking IT strategies for customers
• Manage practice P&L, ensuring on‑time and within‑budget delivery of customer engagements
• Drive business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‑career program delivery
• Drive technical and soft‑skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources to help you develop into a better‑rounded professional.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role
• Experience managing IT transformation projects
• Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer‑facing professionals
• Ability to travel to AWS and customer locations across the US or globally, as needed

Preferred Qualifications

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Strong project management and resource management capabilities
• Financial acumen with P&L management experience and ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C‑level client relationships

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.