Delivery and Operations Manager

BT Group; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading telecommunications company in London seeks a Project Manager to oversee complex transformation projects. Responsibilities include managing delivery across various metrics, stakeholder engagement, and ensuring compliance with governance standards. The ideal candidate will have at least 3 years of project management experience and relevant certifications. This is a significant opportunity to impact the company's sales function during a transformation period.

Benefits

Up to 10% on target bonus

BT Pension scheme

Equal family leave

Enhanced women's health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• 3+ years of experience in programme or project management roles.
• Proven track record of delivering complex change programmes.
• Ability to manage significant project risk and deliver business change initiatives.

Responsibilities

• Manage project delivery across scope, cost, timescales, and quality.
• Monitor and manage project risks and compliance with contract terms.
• Define and track KPIs for assigned workstreams.

Skills

Programme & Project Management Expertise

Risk & Change Management

Stakeholder Engagement

Influential Communicator

Decision Making in Ambiguity

Continuous Improvement

Education

Professional project management certifications (e.g. PRINCE2, MSP, APM RPP, Scrum Master, SAFe)

Job description

Overview

Sales & Commercial is a key sales channel within BT, focused on supporting UK businesses with the solutions they need to thrive. As a critical engine for growth, S&C is going through an exciting period of transformation, and we're looking for a Project Manager to help deliver our ambitious plans. In this role, you'll be responsible for managing complex transformation projects, implementing best-practice governance, reporting, and risk management to ensure smooth delivery of new capabilities, processes, and operating models. You'll work closely with sales teams to continuously improve how we operate, driving both measurable business outcomes and a world-class experience for customers and colleagues. This is a great opportunity to play a vital part in shaping the future of BT's sales function during a period of meaningful change and growth. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We are a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.

We are a diverse and multi-skilled team that makes a significant impact on society.

Responsibilities

• Manage project delivery across scope, cost, timescales, and quality, proactively identifying and implementing changes where needed to ensure successful outcomes.
• Monitor and manage project risks, ensuring compliance with contract terms and escalating issues where appropriate.
• Deliver analysis and consultancy to identify opportunities for simplification, efficiency, and business process improvement, driving enhanced customer satisfaction, cost reduction, and revenue growth.
• Define and track KPIs for assigned workstreams, measuring performance against agreed metrics to ensure delivery against programme objectives.
• Ensure full stakeholder engagement throughout the project lifecycle, facilitating effective collaboration and verifying that outputs meet required standards.
• Apply robust governance practices and adhere to defined methodologies, tools, and reporting standards as set by the Programme Delivery Senior Manager.
• Use operational and technical expertise to deliver solutions that meet stakeholder needs and provide a high-quality experience for both internal and external customers.
• Facilitate clear decision-making by establishing accountability structures (e.g. RAPID), building decision time into project plans, and clearly communicating impacts.
• Manage delivery budgets for workstreams, ensuring efficient use of resources and controlling costs throughout the project lifecycle.
• Identify and collaborate with a matrix team of internal colleagues and external partners, integrating their contributions into the overall programme delivery.
• Ensure formal project closure, capturing lessons learned and contributing to continuous improvement in future project delivery.

Qualifications & Skills

• Programme & Project Management Expertise: 3+ years of experience in programme or project management roles, with a proven track record of delivering complex change programmes across various sectors. Professional project management certifications (e.g. PRINCE2, MSP, APM RPP, Scrum Master, SAFe) are desirable.
• Risk & Change Management: Demonstrated ability to manage significant project risk and deliver a broad range of transformational and business change initiatives, adapting plans where needed to maintain successful outcomes.
• Stakeholder Engagement: Strong stakeholder management skills, with the ability to build trusted relationships across business, technical, and operational teams up to Director level.
• Influential Communicator: Excellent verbal and written communication skills, with the confidence to present to and lead large audiences, and influence across all levels of the organisation.
• Decision Making in Ambiguity: Demonstrates the ability to make informed decisions in uncertain situations, often using incomplete information or managing conflicting priorities and perspectives.
• Continuous Improvement: Committed to continuous learning and improvement, always looking for ways to optimise delivery, enhance outcomes, and share knowledge across the team.

Benefits

• Up to 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks at statutory rate; available to all parents.
• Enhanced women's health support, including menopause symptoms support, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes