Deli Lead

Giant Eagle; Lancaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A grocery retail chain in Lancaster is seeking an experienced Team Leader to enhance customer service and oversee team operations. The ideal candidate should have 6 months to 1 year of experience in a grocery or related field, with a strong desire for leadership. Responsibilities include providing excellent customer support, conducting team huddles, and managing product orders. Applicants must be at least 18 years old and able to lift up to 50 pounds. This role may require flexible scheduling, including nights and weekends.

Qualifications

• 6 months to 1 year of experience in a grocery or related field.
• Desire to become a non-union team leader.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide customer service that exceeds guest requirements.
• Respond to guest inquiries about products.
• Oversee training for team members.
• Conduct daily team huddles.
• Write department orders and supervise stocking.

Skills

Customer service

Team leadership

Communication

Coaching

Education

High school diploma or equivalent

Job description

Description

• Experience Required : 6 months to 1 year; Desire to become a Non-union Team Leader required.
• Experience Desired : Prior experience in grocery or related field
• Education Desired : High school diploma or equivalent
• Lifting Requirement : Up to 50 pounds
• Travel Required : Regional - Daily, Less than 10%
• Age Requirement : At least 18 years of age

Job Responsibilities

Provide customer service that exceeds requirements for both internal and external guests.

Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).

Respond to guest calls regarding product inquiries, special orders and product requests.

Provide coaching and feedback to Team Members.

Oversee and evaluate training provided to Team Members.

Attend and conduct daily team huddles.

Write department orders, monitor ordering and supervise stocking and receiving.

Take an active role in building the store's product assortment.

Execute all sign package responsibilities and daily / weekly price changes.

Comply and perform self-assessments.

Pass all internal and external audits.

Utilize all available tools to help reduce and eliminate shrink.

Be able to work a flexible schedule, which could include nights, weekends and holidays.

Maintain safety as the top priority for our Team Members, guests and products.

Properly handle products and equipment in accordance with food safety and safety guidelines.

Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.