Default Risk Account Manager

Cox Automotive; Crawley; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading automotive company is looking for a Default Risk Account Manager to manage dealer relationships and assess dealer health. This field-based position in the South East of the UK offers the flexibility of remote work while requiring travel. Successful candidates will have strong negotiation, organizational, and communication skills, with an emphasis on risk management. This is a full-time role offering a salary of £35,000 - £40,000 plus benefits.

Benefits

Option to buy additional holiday days

Your birthday off every year – paid

Annual Well-Being Day

Paid Charity Day

Opportunities for career progression

Competitive pension scheme

Qualifications

• Proven skills in negotiation, collections, and resolving account issues.
• Experience conducting dealer collections directly.
• Ability to work remotely with strong communication.

Responsibilities

• Evaluate accounts and determine support or recovery actions.
• Execute tailored action plans for account recovery.
• Provide dealer coaching and enforce compliance.

Skills

Negotiation skills

Relationship building

Risk management expertise

Organizational skills

IT proficiency (Excel, Word)

Communication skills

Job description

Default RiskAccount Manager

Field-Based (London & South East of the UK - From Brighton up to Luton and across to Margate / Ramsgate)

37.5 hours per week (Monday Friday 09:00-17:00)

35000 - 40000 plus company car

Accelerate your career with a company that leads the way!

NextGear Capital UK & Ireland, part of Cox Automotive, is the UK’s leading provider of Stocking Plans for independent and franchised dealers. Since 2014 we’ve supported over 2000 dealers partnering with two-thirds of UK auctions and a wide network of wholesale sources.

We help dealers buy, manage and sell vehicles more effectively with flexible cost‑efficient Stocking Plans tailored to their needs.

Why Join Us & What's In It For You

As a Cox Automotive team member you’ll have access to a wide range of benefits including exclusive discounts, cashback offers and our brilliant peer‑to‑peer recognition scheme. There’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year – paid
• One annual Well-Being Day to relax and recharge
• One paid Charity Day to support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

Reporting to the Senior Risk Support Manager, this is a field‑based role offering the flexibility of mainly remote working with occasional visits to our Chester Head office. As a Default Risk Account Manager you’ll cover a wide patch (London & South East of the UK – from Brighton up to Luton and across to Margate and Ramsgate). You’ll need to be comfortable with travel, with occasional overnight stays, and you’ll play a key role supporting our dealer network across this diverse and dynamic area.

Your time will be spent:

• 40% Negotiating with and collecting from customers
• 40% Coaching, training and supporting dealers
• 20% Reporting and administration

This is a varied role where you’ll combine negotiation skills, relationship‑building and risk‑management expertise to support our dealer network.

What You’ll Be Doing

As a Default Account Manager you’ll play a key role in protecting NextGear Capital’s investment whilst supporting our dealer network. You’ll assess dealer health by analysing risk indicators, stock positions and account performance before collaborating with head office to decide the best course of action.

Your responsibilities will include:

• Risk assessment & decision‑making – evaluate accounts, determine whether to support, recover or exit relationships and report findings for collaborative decisions.
• Account recovery & resolution – execute tailored action plans from collections tactics to recovery strategies ensuring the effective disposition of floored inventory where needed.
• Dealer coaching & rehabilitation – re‑educate and guide dealers back to compliance focusing on sales administration and best practice to strengthen their performance.
• Collaboration – work closely with office‑based Risk teams and local field colleagues to deliver training support and account management strategies.

This role combines analytical thinking, negotiation and relationship management. From spotting early warning signs to driving resolution, you’ll make a real impact on both dealer performance and our business success.

What We’re Looking For

We’re looking for a confident, driven professional who can combine risk management with relationship‑building. To succeed in this role you’ll bring:

• Proven skills in negotiation, collections and resolving account issues.
• Experience conducting direct dealer collections on an assigned portfolio (field‑based recovery experience is a plus).
• The ability to work remotely whilst maintaining open proactive communication with office‑based colleagues.
• Excellent organisational skills with the ability to prioritise, plan dealer visits and escalated issues when needed.
• Willingness and flexibility to travel across London & South East of the UK – from Brighton up to Luton and across to Margate / Ramsgate, including overnight stays, early starts / late finishes when required.
• IT proficiency especially in Microsoft Excel and Word.
• Confident communication skills – both verbal and written with the ability to engage at all levels.
• A professional, enthusiastic approach with strong attention to detail.
• A collaborative mindset – a team player who is equally capable of working independently.
• Knowledge of the automotive industry would be advantageous although not essential.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference

Apply now and drive your career forward with one of the automotive industry’s most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Employment Information

Employment Type: Full‑Time

Experience: years (unclear)

Vacancy: 1

Monthly Salary: 35000 - 40000

Key Skills

Arm, Risk Management, Financial Services, Cybersecurity, COSO, PCI, Root cause Analysis, COBIT, NIST Standards, SOX, Information Security, RMF