Debt Management Executive x 2

SmartestEnergy; Worthing; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy firm in Worthing is seeking a motivated professional for a Credit Control role. You will manage customer accounts, ensuring efficient debt recovery through proactive communication and setting up Direct Debits. Ideal candidates will possess proven collection skills, strong IT capabilities, and effective communication. With global opportunities and a commitment to diversity, this position offers a hybrid working model, balancing office and remote work effectively.

Benefits

Flexible working for up to 30 days a year

Commitment to diversity and inclusion

Qualifications

• Experience in debt collection and managing customer accounts.
• Ability to monitor payment patterns and resolve account queries.
• Strong communication skills for effective dispute resolution.

Responsibilities

• Manage customer accounts end-to-end, ensuring timely debt recovery.
• Proactively collect overdue debts via telephone and set up Direct Debits.
• Collaborate with internal teams to resolve disputes.

Skills

Proven Collection skills

Strong IT skills in MS Office

Great verbal and written communication

Job description

We are seeking a motivated and detail-focused professional to deliver an efficient, high-quality service within our Credit Control and Debt Management team. Working under appropriate guidance and in line with established procedures and service standards, you will manage customer accounts end-to-end, ensuring all enquiries are followed through to completion while supporting timely and effective debt recovery.

The role involves proactive collection of overdue debt via telephone, setting up and managing Direct Debits and budget plans, resolving account queries, and maintaining accurate records of all customer interactions. You will monitor payment patterns, identify potential cash-flow issues, make informed decisions on older debt, and collaborate closely with internal teams to resolve disputes. With a continuous improvement mindset, you will also contribute ideas to enhance recovery efficiency while supporting our wider goals and objectives.

What skills/experience do I need to be successful?

• Proven Collection skills and experience;
• Strong IT skills in MS Office
• Great verbal and written communication.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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