Debt Management Assistant

Falkirk Council; Larbert; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local authority in Scotland is seeking a Full-Time Customer Advisor to assist customers with rent and council tax arrears. The role involves negotiating payment arrangements through calls or home visits. Ideal candidates will possess good communication skills and be able to work under pressure. The position offers a hybrid work model with a competitive salary range and requires a Disclosure Scotland check.

Qualifications

• Willing to undergo Disclosure Scotland check if selected.

Responsibilities

• Speak with customers in arrears and negotiate payment arrangements.
• Visit customers in their homes as required.

Skills

Good communication skills

Ability to work under pressure

Job description

Overview

Location: The Foundry 4 Central Park Larbert, FK5 4RU

Salary: £26,816 - £28,262 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 37 hours per week

Work From Home: Hybrid

Responsibilities

You will speak with customers who are in arrears with their Rent or Council Tax, either by telephone or by visiting them in their home and negotiate payment arrangements. You will have good communication skills and be able to work under pressure and to strict deadlines.

Qualifications

• Good communication skills and ability to work under pressure and to strict deadlines.
• Willing to undergo Disclosure Scotland check if you are the successful candidate.