Day Receptionist

Imperial London Hotels; Greater London; On-site; GBP 27,000; Full time

Job summary

A family-run hotel group in Greater London seeks a friendly and organized Receptionist to join their Front Office team. The successful candidate will create memorable experiences for guests through exceptional service, manage reservations, and promote hotel services. A year of experience in the hotel industry and a positive attitude are essential. This position offers career growth opportunities with dedicated training from day one. Join a dynamic team in a fast-paced environment in the heart of London.

Benefits

28 days holiday, increasing with service

Access to training programmes

Season Ticket Loan

Discounts at various outlets

Employee Assistance Programme

Qualifications

• 1 year of experience as a Front Office Receptionist in the hotel industry.
• A natural flair for customer service.
• Positive and caring personality.

Responsibilities

• Create a seamless and memorable experience for guests.
• Manage room reservations, amendments, and cancellations.
• Promote the 1837 Guest Loyalty Programme.

Skills

Customer service

Problem-solving

Flexibility

Microsoft Outlook

Professional proficiency in English

Team-oriented

Tools

OPERA PMS System

Job description

DayReceptionist

Imperial London Hotels Group based at Royal National City Sleeper

40 hours (5 out of 7 days weekly rota)

£26,965.00 + Benefits

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family‑run hotel?

We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience and memorable stay.

Why Join Us?

This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close‑knit, supportive team. Our reception area often resembles a bustling airport terminal—fast‑paced, exciting, and full of energy!

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on‑site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.

What we’re looking for:

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem‑solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team‑oriented attitude
• Happy to work in a fast‑paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning. Discounted dry‑cleaning on personal items.
• Access to an interest‑free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high‑street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well‑being support
• Access to our Employee Assistance Programme by Hospitality Action
• You can explore additional benefits here.

About Us:

With a 185-year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!