Day Concierge

FPMR Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced concierge to join their team at a luxury development in South West London. The ideal candidate will deliver exceptional customer service, ensure security, and maintain the presentation of communal areas, working Monday to Friday from 12pm to 9pm.

Qualifications

• Experience in 5* Hotels essential.
• Strong written and verbal communication skills in English.
• Immaculate presentation and reliability.

Responsibilities

• Deliver excellent customer service to all residents.
• Maintain a secure and safe environment for all residents.
• Report incidents, problems, or complaints to management promptly.

Skills

Customer Service

Communication

Multi-tasking

Reliability

Presentation Skills

Job description

Our client is currently seeking an experienced concierge to join the team at a luxury development in South West London.

The shift pattern will be Monday - Friday, 12pm - 9pm.

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.

Requirements:

• Experience in 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.