Data & Systems Specialist

United Infrastructure; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading UK infrastructure company focuses on critical projects and seeks individuals to enhance work management systems, particularly Totalmobile. The role involves maintaining system usage, supporting staff, and problem-solving on configurations. Candidates should possess strong customer relationships, quick learning ability, and experience in process documentation. This dynamic position offers opportunities for professional development and hands-on training. Competitive package offered with potential site travel as needed.

Qualifications

• Confident in customer and internal stakeholder relationships.
• Strong problem-solving ability.
• Initiative to learn quickly on the job.
• Keen to learn and improve knowledge.
• Experience in process and document creation.

Responsibilities

• Maintain system usage for operational staff.
• Support and grow a wider Super User network.
• Assist with the transition to Totalmobile.
• Maintain and enable subcontractor access to Totalmobile Portal.
• Point of contact for Totalmobile configuration issues.
• Ensure data integrity and consistency in configurations.
• Collaborate on projects like Power BI dashboards.
• Support testing enhancements and new functionality.
• Liaise with clients and stakeholders to resolve data issues.
• Work closely with technical support at Totalmobile.
• Maintain guidance documents and training materials.
• Provide weekly project performance reports.

Skills

Customer relationship management

Problem-solving

Quick learning

Process documentation

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

We are looking for individuals to be responsible for maintaining and optimising our work management systems, one of which is Totalmobile. You will be supporting teams to maximise the use of systems within our Infrastructure Teams. Our aim is to improve processes and employee experiences through the development of technology offering across our Business Unit.

Data captured by the Site Teams will support reporting and provide an overall real-time performance of where the Infrastructure Teams are at any given time.

This is a very dynamic requiring individuals who are going to take initiative and problem solve without support. We will offer support with personal development and the ability to learn new skills and training as you go.

Responsibilities

• Maintain system usage for office and site based operational staff
• Support and grow a wider Super User network who will help with simpler tasks within the system
• Supporting the transition from incumbent systems to Totalmobile
• Maintain and enable sub-contractors access to the Totalmobile Portal
• Point of contact for problem solving configuration of Totalmobile and new set ups and changes.
• Maintaining data integrity and configs consistency.
• Working with the wider team on projects such as Power BI dashboards and client integrations.
• Support with testing enhancements and new functionality releases.
• Liaise with clients, suppliers, and internal stakeholders to resolve data challenges.
• Working closely with the technical support team directly at Totalmobile.
• Keeping guidance documents, process maps video tutorial library is kept up to date. This task will be done alongside our Training and Engagement Lead.
• Ensuring data capture is maintained to facilitate project performance reporting.
• Provide weekly project performance reports to operational leads.
• As and when required, travel to operational sites and support requirements from the Teams.

Qualifications

Qualifications

• Confident in customer and internal stakeholder relationships.
• Strong problem-solving ability.
• Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
• Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
• Process and Document creation experience.