Data Centre Technician

Amazon Jobs; East Hagbourne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cloud service provider in East Hagbourne is looking for a dedicated individual to manage data center activities. Responsibilities include troubleshooting facility events, performing root cause analysis of failures, and ensuring safety compliance. Ideal candidates should have a high school diploma, experience in networking and Linux systems, and the ability to lift equipment. The position requires being a UK national capable of obtaining government security clearance. Join a culture that values diversity and continual learning.

Qualifications

• Ability to lift and rack equipment up to 40 pounds.
• Experience working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs).
• Performing root cause analysis of equipment failures.
• Responding to off-hour emergency calls per on-call rotation for any region’s sites.

Skills

Computer networking

Linux operating systems

Customer interaction in problem resolution

Cabling infrastructure best practices

Data center equipment management

Education

High school or equivalent diploma

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Responsibilities

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Respond to off hour emergency calls per on call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies
• Must be commutable to the Thames Valley Region

Qualifications

• High school or equivalent diploma
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance

Team Culture

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacy_page to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.