Damp & Mould Manager

Fortus Recruitment Group; Romford; On-site; GBP 60,000; Full time

Job summary

A prominent recruitment agency is seeking a Damp & Mould Manager to lead the operational response and strategic management of damp and mould cases across the East London housing portfolio. The successful candidate will possess extensive technical expertise, strong case management skills, and a thorough understanding of Awaab's Law. Responsibilities include managing service delivery, ensuring compliance with legal standards, and engaging with residents. This role offers a competitive salary of £60,000, professional development opportunities, and a collaborative team environment.

Benefits

Competitive salary

Professional development and training support

Collaborative team environment

Qualifications

• Proven experience managing damp, mould, and condensation cases.
• Solid understanding of housing health and safety legislation.
• Ability to manage caseloads effectively and oversee resolutions.

Responsibilities

• Lead and improve the damp & mould service.
• Provide expert diagnosis of issues and recommend actions.
• Ensure compliance with Awaab's Law.

Skills

Technical knowledge of building pathology

Investigative skills

Problem-solving skills

Communication skills

Organisational skills

Job description

Damp & Mould Manager

Location: East London
Salary: £60,000

Overview

We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our East London housing portfolio. The successful candidate will bring extensive technical expertise, strong case‑management capability, and a clear working understanding of Awaab's Law and its implications for social housing providers.

Key Responsibilities

• Lead, manage and continuously improve the organisation's damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes.
• Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions.
• Ensure full compliance with Awaab's Law, including clear response processes, investigation timescales, tenant communication standards, and record‑keeping obligations.
• Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould.
• Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion.
• Train and support staff in best‑practice damp and mould identification, reporting, and tenant engagement.
• Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies.
• Engage directly with residents where required, providing clear, empathetic, and professional communication.
• Manage relationships with contractors, surveyors, and external specialists.
• Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements.

Skills & Experience Required

• Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance.
• Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair.
• Solid understanding of Awaab's Law and relevant housing health and safety legislation (including HHSRS and landlord obligations).
• Excellent investigative, diagnostic, and problem‑solving skills.
• Ability to manage caseloads effectively and oversee end‑to‑end resolutions.
• Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams.
• Experience managing contractors and delivering remedial programmes.
• Strong organisational, report‑writing, and data‑management skills.

What We Offer

• Competitive salary of £60,000
• Opportunity to lead a high‑profile, impactful area of housing compliance
• Professional development and training support
• Collaborative and supportive team environment