Damp, Mould & Disrepair Case Officer – Housing Repairs Expert

Winchester City Council; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A progressive local authority in Winchester seeks a Damp, Mould and Disrepair Case Officer. The successful candidate will provide advice on damp and mould issues, conduct home visits for treatment, and collaborate with the housing team for optimal outcomes. The role requires experience in social housing and property maintenance, excellent communication skills, and the ability to mediate conflicts. The position offers compelling benefits including a health cash plan and generous leave options.

Benefits

Employer paid health cash plan

Salary sacrifice scheme for cars and bikes

26 days annual leave

13 days additional flexi leave

Discounts at major high street brands

Membership to Local Government Pension Scheme

Qualifications

• Experience in the social housing sector or customer-focused organization.
• Knowledge of property maintenance and damp treatment.
• Ability to work in stressful environments.

Responsibilities

• Provide advice and assistance on damp and mould issues.
• Conduct home visits to diagnose and arrange treatments.
• Collaborate with housing team to ensure customer satisfaction.
• Build relationships with stakeholders to maintain reputation.

Skills

Housing repairs experience

Good communication skills

Administration experience

Conflict mediation

Tools

Housing management information systems

Asset management systems/databases

Job description

A progressive local authority in Winchester seeks a Damp, Mould and Disrepair Case Officer. The successful candidate will provide advice on damp and mould issues, conduct home visits for treatment, and collaborate with the housing team for optimal outcomes. The role requires experience in social housing and property maintenance, excellent communication skills, and the ability to mediate conflicts. The position offers compelling benefits including a health cash plan and generous leave options.