Damp, Mould and Disrepair Case Officer

Winchester City Council; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A progressive local authority in Winchester seeks a Damp, Mould and Disrepair Case Officer. The successful candidate will provide advice on damp and mould issues, conduct home visits for treatment, and collaborate with the housing team for optimal outcomes. The role requires experience in social housing and property maintenance, excellent communication skills, and the ability to mediate conflicts. The position offers compelling benefits including a health cash plan and generous leave options.

Benefits

Employer paid health cash plan

Salary sacrifice scheme for cars and bikes

26 days annual leave

13 days additional flexi leave

Discounts at major high street brands

Membership to Local Government Pension Scheme

Qualifications

• Experience in the social housing sector or customer-focused organization.
• Knowledge of property maintenance and damp treatment.
• Ability to work in stressful environments.

Responsibilities

• Provide advice and assistance on damp and mould issues.
• Conduct home visits to diagnose and arrange treatments.
• Collaborate with housing team to ensure customer satisfaction.
• Build relationships with stakeholders to maintain reputation.

Skills

Housing repairs experience

Good communication skills

Administration experience

Conflict mediation

Tools

Housing management information systems

Asset management systems/databases

Job description

About Us

Winchester City Council is a forward-thinking authority committed to delivering exceptional services and investing in our people. We are reshaping our services to fully meet the requirements of Awaabs law and this role will play a key part in ensuring our properties are kept safe for our customers.

We are seeking someone with housing repairs experience preferably in regards to damp and mould case management, who is a good communicator and with the required administration experience and with the commitment and drive to see our damp and mould cases through to completion.

The Role

As Damp, Mould and Disrepair Case Officer you will:

• Play an integral role in helping our customers, by providing advice, assistance and guidance on how best to deal with issues leading to damp and mould in the home.


• Through home visits, you will help to diagnose, arrange treatment, to help prevent damp, mould, and condensation issues in our customers’ homes.


• Work collaboratively within the housing team and with colleagues across the landlord service to ensure the best possible outcomes for our customers.


• Build and maintain good relationships with colleagues, customers, contractors, and stakeholders to ensure our reputation as a good social housing landlord is maintained.

About You

We are looking for someone who:

• Has experience of working in Social Housing sector or high-profile customer focused organisation.


• Has experience in property maintenance, damp treatment, and repairs knowledge.


• Can work in stressful environments and diffusing, mediating and diffusing conflict taking account of the situation and the needs of the individual/s concerned.


• Has experience of working with housing management information systems and/or asset management systems/databases.

We offer an excellent package of benefits including:

• Employer paid health cash plan


• Salary sacrifice scheme for cars and bikes


• 26 days annual leave per year rising to 33 days - dependent on length of service


• 13 days additional flexi leave per year (subject to operational requirements)


• Option to buy up to 5 days additional annual leave


• Free parking (during work hours) at any Winchester Park and Ride


• Membership to the Local Government Pension Scheme


• Discounts at a range of major high street brands and the two leisure centres in the district


• Season Ticket loans


• Excellent working environment


• Support for continuous professional development

If you are passionate about delivering an excellent customer focused repairs service to keep our customers safe, we’d love to hear from you. Apply now and help shape the future of our service.

For an informal discussion about the role, please contact Adrian Wilgoss, Repairs, Compliance and Voids Manager via email at [e-mail].