D365 CRM Administrator

SoCode Limited; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A technology solutions company is seeking a D365 CRM Administrator to enhance client CRM systems. The role involves analyzing workflows, implementing improvements, and ensuring data governance. Candidates should have CRM platform experience, preferably with Dynamics, and strong problem-solving skills. This is a hybrid role with three days in the Cambridge office.

Qualifications

• Practical experience with CRM platforms, preferably Dynamics.
• Solid understanding of data governance and GDPR.
• Experience with process improvements and automations.

Responsibilities

• Own day-to-day support and issue resolution for D365 CRM.
• Analyse workflows and recommend process improvements.
• Evaluate new CRM/cloud tools for feasibility and impact.

Skills

CRM platforms

Finance/operational process understanding

Data management

Analytics tools

Stakeholder management

Problem-solving mindset

Tools

Power Platform

Power BI

Dynamics 365

Job description

D365 CRM Administrator | £180 to £200 per day (Inside IR35) | 4 month initial contract | Hybrid / 3 days in Cambridge Office

We're looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You'll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands‑on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.

Key responsibilities

• Own day‑to‑day support and issue resolution for D365 CRM; log and escape where needed.
• Analyse existing workflows, recommend and implement process improvements and automations.
• Manage change controls and record system changes.
• Evaluate new CRM/cloud tools and advise on feasibility and impact.
• Maintain data accuracy, governance and security (PECR/GDPR basics).
• Build reports and dashboards to surface insights.
• Support wider IT systems (M365, Dynamics, (url removed), Moodle) and collaborate on projects.
• Act as a first escalation point for users; provide training, inductions and documentation.
• Participate in IT and digital projects using Agile/PRINCE2 principles.

Essential skills & experience

• Practical experience with CRM platforms (Dynamics experience preferred).
• Strong finance/operational process understanding and system design experience.
• Solid data management and data governance knowledge (GDPR/PECR awareness).
• Experience with Power Platform / Power BI or similar analytics tools.
• Good stakeholder management, communication and customer service skills.
• Problem‑solving mindset and ability to translate business needs into technical specs.

Nice to have

• Certifications in Dynamics 365, Power Platform, or project management.
• Experience with multi‑system integrations and cloud services.

If this sounds like you, apply here now