D365 Business Central Delivery Lead

Simpson Judge; Remote; GBP 68,000 - 80,000; Full time

Job summary

A Microsoft Gold Partner in the UK is seeking a Head of Delivery and Customer Experience to enhance support and project management functions. The ideal candidate will have experience leading delivery or customer success teams in technology consulting and a strong familiarity with Agile practices. This role emphasizes driving customer satisfaction and improving operational efficiency. A competitive salary of up to £80k is offered, with a mostly remote working arrangement.

Qualifications

• Proven leadership experience in delivery or customer success.
• Strong understanding of Agile methodologies, ITIL, or PRINCE2.
• Experience in using project management tools like Jira and Confluence.

Responsibilities

• Lead Support, PM, and Consultancy teams to deliver high-quality outcomes.
• Improve support function and reduce reactive issues.
• Oversee project delivery to meet timelines and quality standards.
• Monitor KPIs including SLAs and customer satisfaction.

Skills

Delivery or customer success leadership experience

Understanding of Agile, ITIL, or PRINCE2

Proficiency with Jira, Tempo, and Confluence

Excellent communication and leadership skills

Customer-first and analytical approach

Tools

Jira

Tempo

Confluence

Business Central

Job description

Head of Delivery and Customer Experience

Up to £80k | Mostly Remote | Microsoft Gold Partner

• Previous experience in MS Gold Partner is essential*

I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support, Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively.

Key Responsibilities

• Lead Support, PM, and Consultancy to deliver high-quality customer outcomes
• Strengthen the support function, reduce reactive issues, and improve documentation
• Oversee project delivery to ensure timelines, budgets, and quality standards are met
• Drive process consistency using Jira, Tempo, and Confluence
• Monitor KPIs including utilisation, profitability, SLAs, and CSAT
• Enhance reporting using Business Central and Jira / Tempo data
• Provide strong leadership, resource planning, and continuous improvement

What You’ll Bring

• Delivery or customer success leadership experience within software, ERP, or tech consulting
• Strong understanding of Agile, ITIL, or PRINCE2
• Proficiency with Jira, Tempo, and Confluence
• Experience with ERP systems, ideally Business Central
• Excellent communication, leadership, and stakeholder management skills
• Customer-first, analytical, and improvement-focused approach