D365 Business Central Delivery Lead

Simpson Judge; Remote; GBP 70,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Head of Delivery and Customer Experience to oversee support, project management, and consultancy functions. This role, mostly remote, focuses on improving customer satisfaction and delivery standards. Key qualifications include experience in software or tech consulting and proficiency in project management tools like Jira and Business Central. The position offers a competitive salary of up to £80k.

Qualifications

• Experience in delivery or customer success leadership within software or tech consulting.
• Understanding of Agile methodologies, ITIL, or PRINCE2.
• Proficiency in Jira and related tools.

Responsibilities

• Lead Support, PM, and Consultancy to ensure high-quality outcomes.
• Oversee project delivery within timelines and budgets.
• Enhance reporting using Business Central and project management data.

Skills

Delivery leadership

Customer success leadership

Analytical skills

Stakeholder management

Communication skills

Tools

Jira

Confluence

Tempo

Business Central

Job description

Head of Delivery and Customer Experience

Up to £80k | Mostly Remote | Microsoft Gold Partner

• Previous experience in MS Gold Partner is essential*

I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support, Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively.

Key Responsibilities

• Lead Support, PM, and Consultancy to deliver high-quality customer outcomes
• Strengthen the support function, reduce reactive issues, and improve documentation
• Oversee project delivery to ensure timelines, budgets, and quality standards are met
• Drive process consistency using Jira, Tempo, and Confluence
• Monitor KPIs including utilisation, profitability, SLAs, and CSAT
• Enhance reporting using Business Central and Jira / Tempo data
• Provide strong leadership, resource planning, and continuous improvement

What You’ll Bring

• Delivery or customer success leadership experience within software, ERP, or tech consulting
• Strong understanding of Agile, ITIL, or PRINCE2
• Proficiency with Jira, Tempo, and Confluence
• Experience with ERP systems, ideally Business Central
• Excellent communication, leadership, and stakeholder management skills
• Customer-first, analytical, and improvement-focused approach