CX Strategy & Insights Lead

Hunza G; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fashion brand in Greater London is searching for a Customer Experience Lead to shape their customer service strategy. You will enhance service quality through data insights and lead the customer care team to ensure a personal, exceptional experience. This role involves analyzing performance metrics, driving loyalty, and maintaining service standards to support the brand's growth. If you have a passion for improving customer satisfaction with strong analytical skills, we would love to hear from you.

Qualifications

• Experience in leading customer service teams.
• Ability to analyze customer feedback and performance metrics.
• Strong communication skills for cross-functional collaboration.

Responsibilities

• Own and evolve the end-to-end customer service strategy.
• Lead the customer care team to elevate service levels.
• Define and monitor customer service SLAs.

Skills

Analytical skills

Customer-first mindset

Data-driven decision making

Team leadership

Job description

A fashion brand in Greater London is searching for a Customer Experience Lead to shape their customer service strategy. You will enhance service quality through data insights and lead the customer care team to ensure a personal, exceptional experience. This role involves analyzing performance metrics, driving loyalty, and maintaining service standards to support the brand's growth. If you have a passion for improving customer satisfaction with strong analytical skills, we would love to hear from you.