Customs Administrative Assistant

DSV Road Ltd; Tendring; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global transport and logistics leader is seeking a Customs Administrative Assistant in Harwich, England. In this role, you will help onboard new customers, manage customs declarations, and provide excellent customer service. The ideal candidate has experience with Microsoft Outlook and Excel, strong communication skills, and a willingness to learn about customs. The position offers a competitive salary package and a variety of employee benefits, including enhanced annual leave and mental wellbeing support.

Benefits

Competitive Salary Package

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App for wellbeing support

LifeWorks app for discounts

Life Insurance with probate support

Qualifications

• Entry level knowledge of customs and a will to learn about the industry.
• Ability to work independently and as part of a team.
• Reliable, punctual, and well-organised.

Responsibilities

• Onboarding and looking after new customers who have a shipment booked with DSV.
• Ensuring Direct Representation agreements are accurately completed.
• Creating customer profiles on the system for customs declarations.

Skills

Experience in Microsoft programmes such as Outlook & Excel

Clear written and verbal communication skills

Excellent time management skills

Job description

DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Position

Customs Administrative Assistant, Harwich, Mon‑Fri, 37.5 hours per week.

What will you be doing?

• Onboarding and looking after new customers who have a shipment booked with DSV.
• Communicating via emails and phone calls & offering a good customer service.
• Ensuring Direct Representation agreements are accurately completed, signed, and valid prior to submitting customs declarations.
• Creating customer profiles on our system where customs declarations are submitted.
• Requesting debtor accounts for new customers to ensure that they can be billed for customs charges.
• Running reports in Microsoft Excel.
• Monitoring & also manually raising VAT & DUTY invoices to make sure they are created and sent to customers in a timely manner.

About You

• Experience in Microsoft programmes such as Outlook & Excel.
• The ability to work independently and as part of a team.
• Entry level knowledge of customs and a will to learn about the industry.
• Clear written and verbal communication skills.
• Reliable, punctual, and well‑organised.
• Ability to learn new systems and software quickly.
• Excellent time management skills.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.