Customer Telesales Service Contracts Specialist

Topcon Healthcare Europe; Newbury; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global healthcare technology firm based in Newbury is seeking a Customer Telesales Service Contracts Specialist to manage service contract renewals and enhance customer relationships. The ideal candidate will have a minimum of 5 years’ experience in telesales, excellent communication skills, and technical comfort with medical devices. This role is pivotal in ensuring customer satisfaction and maintaining Topcon’s service excellence.

Qualifications

• Minimum of 5 years’ experience in telesales or customer account management.
• Strong verbal and written communication skills.
• Experience in managing a high volume of outbound calls.

Responsibilities

• Contact customers to discuss service contracts.
• Generate tailored renewal quotes.
• Maintain accurate records in CRM systems.
• Identify upsell opportunities.

Skills

Communication skills

Sales management

Organizational skills

Tools

SAP

ServiceMax

Job description

Overview

Topcon Medical UK, based in Newbury, is part of the global Topcon Healthcare group—a leader in innovative diagnostic and imaging technology for the ophthalmic and healthcare industries. We are committed to delivering excellence to healthcare professionals across the UK and Ireland.

We are seeking a proactive and results-driven Customer Telesales Service Contracts Specialist to support our service contract renewal and telesales efforts. This role focuses on maintaining and growing service agreements and will be pivotal in strengthening relationships with existing customers and ensuring the continued reliability of their Topcon medical devices.

Responsibilities

• Proactively contact customers across the UK and Ireland to discuss upcoming or expired service contracts.
• Generate and issue tailored service contract renewal quotes based on warranty status, device usage, and service history.
• Follow up on quotations, track customer responses, and close renewals within a structured sales cycle.
• Maintain accurate records in our CRM systems (SAP, ServiceMax), ensuring data on quotes, customer interactions, and outcomes is up-to-date.
• Identify and present upsell opportunities, including extended coverage and advanced support options.
• Collaborate closely with Service Engineers and the back office to deliver consistent and aligned customer messaging.
• Address basic customer questions around coverage, terms, and next steps—escalating complex inquiries as needed.
• Support marketing campaigns with relevant materials and customer outreach efforts.
• Report on quote-to-close ratios and contribute to continuous improvement in customer satisfaction and retention.

Qualifications

• A minimum of 5 years’ experience in telesales, inside sales, or customer account management, ideally within a technical or medical environment.
• Strong communication skills—both verbal and written—with the ability to build rapport quickly and maintain trust over time.
• Proven ability to manage a high volume of outbound calls and structured follow-ups.
• Confidence in issuing quotations and handling the full renewal process from start to close.
• Technically comfortable—you can quickly learn the fundamentals of medical devices and articulate the benefits of preventative maintenance and service cover.
• Highly organized and self-motivated, with strong time and task management abilities.
• Experience in service contracts, warranty renewals, or post-sales technical support is highly advantageous.
• Professional, goal-driven, and adaptable in your communication style.

Why Join Us

At Topcon Medical UK, you’ll be part of a dynamic team focused on making a meaningful impact in healthcare technology. If you’re a motivated individual with a passion for customer service and technical sales, we’d love to hear from you.

Apply now to become a vital part of Topcon’s mission to support healthcare excellence through innovative service solutions