Customer Team Member

Co-op; Widnes; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Widnes is seeking Customer Team Members to deliver excellent service and support in-store operations. Responsibilities include assisting customers, stocking shelves, and maintaining store safety. Ideal candidates should possess strong people skills and a flexible attitude to work varied shifts. Benefits include a 30% discount on store products, 31 days holiday, and a pension scheme with employer contributions.

Benefits

30% discount on Co-op products

10% employer pension contributions

Virtual healthcare services

Paid training and personal development

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Great people skills and ability to build positive relationships.
• Positive attitude towards change.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues and solve problems.
• Ensure store safety and compliance.
• Assist in introducing new products.

Skills

Customer service skills

Positive attitude

Problem-solving skills

Flexibility to work various shifts

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll receive fantastic benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends. These will be discussed at interview. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, restocking shelves, and cleaning up spillages.

At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and delivering a great shopping experience.
2. Support your colleagues to solve problems and make everyone's day better.
3. Ensure the store is safe and compliant by stocking shelves correctly, and checking prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences to help everyone learn.
5. Support your local community by participating in activities and events.

This job would suit people who have

• A genuine care for customer and member needs.
• Great people skills and the ability to build positive relationships.
• A positive attitude towards change and problem-solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving access to a percentage of your pay as you earn it.
• 31 days of holiday, including bank holidays (pro-rata for part-time colleagues).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Paid training and support for personal development and career growth.
• Rotas shared three weeks in advance and accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, and will offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. We will ask if you'd like to be considered under this scheme and if you need any reasonable adjustments during the process.