Customer Team Member

Co-op Group; Sawbridgeworth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail organization is seeking a Customer Team Member to provide exceptional service at their Hatfield Heath location. The role requires a genuine care for customers, excellent people skills, and a flexible approach to working shifts. You'll assist in ensuring the store remains safe and legal while supporting your colleagues. This part-time position offers competitive pay, training, and various employee benefits including discounts and healthcare services.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Virtual healthcare services

31 days of holiday pro-rata

Cycle-to-work scheme

Qualifications

• 18 years or older to apply.
• Genuine care for customers and members required.
• Flexibility and problem-solving skills necessary.

Responsibilities

• Provide friendly service to customers.
• Support store colleagues to solve customer issues.
• Keep the store safe and legal.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Genuine care for customer needs

Job description

Customer Team Member

Location: Village Stores The Green, Hatfield Heath, CM22 7EB

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part‑time

Working pattern: 6pm-10.15pm and 2pm-10.15pm depending on the rota, including weekendsllas, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business‑related needs.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store isOval safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and سبک problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GPRN, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for:minute personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.(Map? Actually that correct).

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

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As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.