Customer Team Member

CO-OP; Pica; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail cooperative in Pica is seeking a Customer Team Member to provide excellent service and contribute to community initiatives. The role includes customer interaction, ensuring product availability, and supporting local activities. Employees enjoy 31 days of holiday, a pension scheme, and many well-being benefits. This position is perfect for those who value community involvement and customer care.

Benefits

31 days holiday

30% off store products

Pension contribution

Virtual healthcare services

Employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build relationships.
• Positive approach to change and problem-solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly service and great shopping experiences.
• Ensure the store is safe, legal, and well-stocked.
• Support local community activities and events.
• Help introduce new products and services.

Skills

Friendly service

People skills

Problem-solving

Flexibility

Job description

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are accurate
• Help introduce new products and services - make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community - get involved in activities and events
• What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix: Forging Relationships; Speaking Up; Cooperation; Inspirational Communication; Supporting Change
• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

This isn't your standard food retail job, and no two days will be the same. But the one thing that won't change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we're proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme, you'll be building relationships and getting to know who shops with us every day. Because that's what being part of a community is all about. That's the Co-op difference. And you'll do it all with a smile on your face, just so you can put a smile on theirs.

Our culture

Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities - and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected, which fills us with a greater sense of purpose.

• Our past, present and future is all about making a positive impact on our communities.
• We're proud our business helps to create new spaces and facilities in local neighbourhoods.
• There’s a sense of purpose in contributing to the health and wellbeing of our communities.
• Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.

Benefits

• Holidays starting from 31 days per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.